Seller protection and feed back 30 time line is too short

[jayrocks39]

I purchased an item on ebay at the end of September.   The item was shipped on oct 8 with a tracking number.  The item has not shown an update since oct 8 in china where it entered the tracking system.   The item had a lengthy estimated shipping time of 6-8 weeks

I contacted the seller numerous times to make them aware of the problem and they assured me to wait because of the Canadian postal strike and Christmas.

I waited until the new year and still the item shows it never left china.  I tried contact the seller but they stopped responding since they new it was 32 days past the estimated ship date.

Because I waited an extra 2 days I am unable to write a seller review or to contact ebay about buyer protection.  

A terrible policy for Ebay that does not fit their pretend advertised care for seller's  protection.

[femmefan1946]

This is why eBay should get rid of the feedback system.

Too many members, particularly buyers, think it is useful.

EBay does not use feedback to measure seller accounts.

That is the job of the Resolution Centre at the bottom of this page.

If you ordered on September 30 you were given a date of November 15 for delivery.  (end of September/ 6-8 weeks).

Was that the seller's date or eBay's?

 The seller's date for delivery is irrelevant. What date for delivery did eBay give you?

You have 30 days from that date to open an Item Not Received dispute in the Resolution Centre at the bottom of this page.

A date which has almost certainly passed.

BUT

You are also covered by Paypal's Buyer Protection which starts on payment (Sept 30?) and continues for 180 days. That's somewhere around March 25 or so.

Go to the PP Resolution Centre which is at the top of your PP account page under Tools.

Open an Item Not Recieved Dispute.

The first suggestion (not a command) is that you contact the seller. Been there, done that, move on.

Ask PP to step in and escalate to a Claim.

If the seller cannot prove delivery (not shipping, delivery) you will be refunded.

If the seller does not refund voluntarily, eBay/Paypal will refund you and go after him for their money.

He will get a Defect on his selling account, which is serious. His fees will rise, the number and value of his listings will be restricted, and his account may be closed.

You are also protected by the chargeback policy of your credit card, but Paypal is usually faster, easier, and because of the remaining connections to eBay, has an actual effect on the seller's ability to sell.

BTW, if the seller left you any feedback, and most scammers don't, you can add a Response indefinitely. The most effective Responses are calm and factual. "Ordered Sept30/18 Not rec'd Jan28/19No refund." for example.

[lotzofuniquegoodies]

It's a similar situation with the Detailed Sellers Rating. Item as Described/Communication are simple yes or no answers. Shipping Time/Shipping and Handling Charges are not so cut and dried with the possibility of a number of extenuated circumstances. Is the buyer factoring in actual weight/dims of an item/rates the postal organizations decide, the services chosen or available? Were delays caused by a strike, backlogs, weather or customs delays? Does the buyer understand that there ARE expenses involved with selling fees & packing materials? It's easy to leave a low "grade" but impossible to leave a 6 for a sellers customer service beyond excellent. Makes for the possibility of a sellers rating easy to go in a downward direction but extremely difficult to go up especially when the majority of buyers only leave ratings when something may have gone wrong with their delivery. A seller has no control of a package once they drop it off at the post office, even when they've done everything correctly.

-Lotz

[femmefan1946]

Fortunately DSRs are another bit of legacy code that eBay ignores in assessing sellers.

No one ever understood DSRs. Early on, eBay was telling buyers to give five stars for excellent performance and four stars for very good performance. Then they penalized sellers who did not get five star reports. Sheesh.

I suspect the only reason DSRs remain is because they are somehow tied to something important and removing them would crash that thing.

I think