UPS to GSP

[obusana66]

I have recently reported a wrong item I received!

So, I reach out to the seller and my request for a replacement was handled accordingly and days later I was given a UPS tracking number and that the replacement item is on the way .

Has been eight days past from January 18th since the package was delivered in one of eBay Global Shipping Hub.

I was told that since this is a replacement order  eBay will not provide a tracking number.

I'm guessing that I have to wait for the package to arrive without notice and assuming it could take two to three weeks to arrive, hoping that it arrive!

Has anyone experience such?

[reallynicestamps]

The GSP is an eBay Seller Protection program which is run for them by Pitney Bowes.

PBI/GSP collects import fees which they use* to cover appropriate duty and sales taxes for the destination country.

Sellers ship (by USPS or UPS or whatever) to the plant in Erlanger KY, where they are pre-cleared for customs and shipped out to some 100+ countries.

Pitney Bowes does not own any trucks.

All the shipping they do is sub-contracted.

Most of the Canadian shipping is handled by Canada Post, but CanPar and other companies are also used.
We usually hear those other companies named when they do something terrible.

Can you reconstruct the shipping /tracking number on the box?

PBI/GSP have the package in their possession, so they should provide the compensation for damaged goods.

Yes.

And when an eBay Dispute explains that the shipping was through GSP, they do quite willingly.

They have insurance for that.

And they don't want the shipment back, because : what would they do with it? Usually the claim is damaged goods.

Part of the problem here is that no one can understand how the seller managed to ship a replacement through PB.

Part is that you have been dealing directly with the seller and not eBay's Resolution Centre.

*The buyer does not technically pay customs or taxes, those are on record as being paid by PBI/GSP. That's another reason why it is important to state that GSP shipping was involved. CBSA won't refund import fees to the buyer who, again technically, did not pay them.