@ivystung wrote:
It has a Canada Post tracking number and says they mailed it from IL but it's been stuck on that status over a week. I may still get it I suppose but I'm not optimistic.
Technically speaking, it's a USPS tracking number (it ends in "US"), @ivystung, but I'm not going to split hairs about that. You can use that tracking number on the Parcelsapp and USPS websites and you'll find the same sorry tale of the item doing a U-turn after customs pre-clearance at the USPS Chicago International Sort Center. It looks as though the phone is now back in beautiful Glendale Heights where, as @reallynicestamps suggests, it's likely being prepared for liquidation.
@ivystung wrote:
It could have to do with phones being hard to ship due to the batteries. I'm not sure why but I know I've had to declare that on customs when I've had to fill it out myself before for my last phone but they should be still able to ship it.
Items with batteries--particularly lithium-ion batteries--do seem to give the eIS system a tough time. There are several posts on this board about items such as mobile phones and laptops sent through the system that simply "dead-end" once they're accepted at the Glendale Heights hub. Yours is the first post I've seen about an electronic item that's got through the hub only to be turned back at the next stage in its journey, although we did see another post this week about an item that did a U-turn but I don't think the poster specified what it was.
You're right, the phone should be shippable as the battery is contained within the phone itself. I purchased three mobile phones at various times that were forwarded through the old Global Shipping Program and had no issues receiving them. Why electronic items are tripping up this new system is anybody's guess, but I'm suspecting poor employee training that may be leading to a misunderstanding of the regulations regarding the handling of Li-ion batteries or how they should be documented/labelled for customs.
@ivystung wrote:
I got some things around Christmas and they came through fine but the shaver blade and shoes I recently bought are thaking their time getting through it as well so maybe they are really backed up or something. Anyway thanks for your advice
Yeah, I guess the original subject of your thread was the slowness of eIS, wasn't it? Oops. Yeah, there's something going on that's leading to back-ups, I suspect. My advice again is to just keep your blood pressure at a reasonable level and don't bothering with checking the tracking information until the items are within the delivery time window.
