On June 5, I received a message from eBay advising me I could have 40,000 free fixed price listings from June 6-10.
On June 7, I listed 20 items that qualified for the offer.
BUT, all 20 were deducted from my 50 free monthly listings.
So I called customer support a total of four times trying to convince them there was a technical glitch that needed to be corrected. Talk about frustration - off and on it was about four hours of explaining the same stuff over and over. I finally got one supervisor on the telephone and he told me something was wrong with the system, and that my 40,000 free listings wouldn't begin until I had exhausted my 50 free listings. I told him I doubted that very much, but that I would carry on and exhaust my 50 free listings.
He also told me that even if I exceeded my 50 free and kept on listing, I would received credits for the insertion fees I racked up until June 10 because I did qualify for the offer. When I told him I wanted this in writing from eBay, he wasn't ready to comply, saying instead he would monitor my account and call me back when I was charged an insertion free that should have been free under the offer. That occurred on my 51st listing - a fee of 35 cents.
He said he would call back in an hour. It's four hours later, and I'm still waiting.
In the meantime, I phone yet again, asked for a supervisor, waited about 20-30 minutes and finally relented and agreed to another callback. Two hours later, I am waiting for that supervisor to call me.
I think I am going to call back YET again, although I really don't think anything will change or be fixed.
ALSO, the second CS rep I called told me a supervisor would call me BY JUNE 10, the last day of the promotion. Nice, huh?
