Canada Post is not a first option anymore to ship items

[gauld]

I can't put anything Canada Post or any generic shipping option as my main shipping option in Business Policies ...  just UPS and Fed Ex which is greatly hurting my sales. I'm still at about 5 to 10% of what my sales should be per week. If I could choose Letterpost as my main shipping option for Dvds and thiner items my sales would go up significantly. Could Ebay fix that asap? I don't havw away to contact them directly anymore.

[follow_canakar360_on_ig]

My sales are and have been down about 80% on everage per month since January. People just don't want to pay high shipping and wait forever to get their stuff.

[mrdutch1001]

"People just don't want to pay high shipping and wait forever to get their stuff."...

Highly doubt that for potential Canadian buyers...Most Canadian buyers are well aware of the cost of shipping...

IF shipping to the USA, well that is another matter...USA folks are in quite a predicament these days...so much uncertainty...the de minimus is gone, high tariff rates for imported goods to the USA, poor USA economy, loss of jobs, increases on so many goods, USA folks no longer spending so freely and perhaps more cautious with their spending and more apt to spend on "needs" rather than "wants"... 

[lotzofuniquegoodies]

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@mrdutch1001 wrote:

"People just don't want to pay high shipping and wait forever to get their stuff."...

Highly doubt that for potential Canadian buyers...Most Canadian buyers are well aware of the cost of shipping...

IF shipping to the USA, well that is another matter...USA folks are in quite a predicament these days...so much uncertainty...the de minimus is gone, high tariff rates for imported goods to the USA, poor USA economy, loss of jobs, increases on so many goods, USA folks no longer spending so freely and perhaps more cautious with their spending and more apt to spend on "needs" rather than "wants"... 

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@gauld 

@follow_canakar360_on_ig 

@mrdutch1001 

There was a point in time when regular mail and expedited parcel in Canada rates mirrored each other. Only difference between the 2 was delivery times. (Many Canadian sellers have had a policy to show regular but ship expedited. Basically surpassing a buyers expectations.) 

Recently there has been a modification to the rates shown when a buyer looks or goes to pay. Regular is slightly less...Usually by a couple of bucks. With 2 of 4 recent Canada orders buyers have paid for regular parcel. Only issue being that when you go to create a label regular is no longer showing as an option with eBay labels for some unknown reason. 

A new observation is the discount with expedited appears to be much lower than what it was in the past. For a recent recent expedited the discount went from 12 % to 10 % with a tiny modification to final pkg measurements. For a heavier shipment to Toronto the discount disappeared for the Xpresspost option. I have also seen on occasion where a buyer is paying for expedited (in Canada) but ebay labels is defaulting to UPS. A service I have never used or offered. 

Unsure what exactly is going on under the eBay hood but seems to be the new normal abnormal.

Note: In just attempting to get a screenshot to attach here it is presently showing Expedited in Canada turned off. There were no issues creating labels last night.

Please be aware that Canada Post is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later. Veuillez prendre note que Canada Post rencontre actuellement des problèmes avec ses systèmes. Nous vous prions de nous excuser de ce désagrément et nous vous invitions à réessayer plus tard.

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Canada Post Expedited Parcel

Buyer selected

Temporarily unavailable

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[mrdutch1001]

Canada Post is still an option via SnapShip on CP website and your SfSB applies so if the eBay/CP discount has decreased, perhaps SnapShip is an option to be considered...

[lotzofuniquegoodies]

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@mrdutch1001 wrote:

Canada Post is still an option via SnapShip on CP website and your SfSB applies so if the eBay/CP discount has decreased, perhaps SnapShip is an option to be considered...

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@mrdutch1001 

IF the discount was decreased/revised/modified/terminated... shouldn't there have been a formal announcement from eBay advising sellers? More critical for sellers who use flat rate or are trying to build it in to their pricing. That's how it was done with tracked services to USA/Internationally. 

[mrdutch1001]

"IF the discount was decreased/revised/modified/terminated... shouldn't there have been a formal announcement from eBay advising sellers?"

maybe yes, maybe no...

Etsy did NOT let us Etsy sellers know in advance or provide an announcement when the Etsy/CP discount was decreased there a few months back...

[byto253]

I guess the OP is referring to not having Canada Post in eBay labels right now.  Of course that does not remove CP as a shipping source, just removes eBay as a source for labels.

With the tariffs now, for me Canada Post have become much more of a first option to the US compared to the couriers.  UPS/Fedex, etc. are charging an import fee that is a minimum of $10US to the buyers, even on $0 tariff items and that is not charged if using Canada post.  

[lotzofuniquegoodies]

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@mrdutch1001 wrote:

"IF the discount was decreased/revised/modified/terminated... shouldn't there have been a formal announcement from eBay advising sellers?"

maybe yes, maybe no...

Etsy did NOT let us Etsy sellers know in advance or provide an announcement when the Etsy/CP discount was decreased there a few months back...

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@mrdutch1001 

I've just been noticing especially with eBay Canada follow up is getting harder to find. If they are not providing that follow up that is poor business. (They seem to be able to provide updates for US sellers. Maybe the yelling from the echo chamber is louder in USA so issues get the proper attention. But that may be conjecture or a larger user base.)

We'll get back to you and then not doing so is not super helpful.

A good example of this is when they announced new requirements for international shipping but didn't give sellers the tools to do so. 

• Adding a column to sellers hub so sellers could easily find listings missing Coo (Basically backwards engineering.)
• Mexico requires a special notation on customs docs. It never got added.
• No place to add to shipping label that duties have been prepaid (CP)
• No option to mark if refused, disposed vs default RTS.
• .... There most likely more.

[lotzofuniquegoodies]

@mrdutch1001 

Another more current example.

CP shipping has been disabled with eBay labels. There has been nothing in the way of a heads up from eBay advising sellers. 

Regarding outside services like CP directly, Net Parcel or Chitchats with CP defeats the purposes of providing calculated shipping with a specific discount when you are forced to use a secondary service with a lower discount. Possibly/most likely losing any savings you got based on what customer paid when they completed their purchase. Can be made worse if you have to use UPS/Fedex which for many sellers may not be as convenient. 

[mrdutch1001]

"I've just been noticing especially with eBay Canada follow up is getting harder to find."

The lack of support here on.CA really started to go to H*LL, a few months back already...and is basically now non-existent...sellers on.CA are not given respect or courtesy, acknowledgement of problems/issues and certainly NO follow-up or any actual support anymore...

[jtg204]

What is happening when you try to? 

Are you adding them seperate, or using 'change'?

What happens when you delete the options, add CP first as Primary and then add UPS?

[marnotom!]

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@lotzofuniquegoodies wrote:

CP shipping has been disabled with eBay labels. There has been nothing in the way of a heads up from eBay advising sellers. 

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Have you been on the Canada Post website today, @lotzofuniquegoodies?  I was on a few hours ago trying to "find a rate" and kept getting error messages.  I'm wondering if the issue is more to do with Canada Post than it is with eBay.  Remember it took a while for eBay and Canada Post to "recover" after CPC did site maintenance in July and it's been kinda glitchy since.

[driftunit]

Please be aware that Canada Post is experiencing issues at the moment. We apologise for any inconvenience and if affected, ask that you try again later. Veuillez prendre note que Canada Post rencontre actuellement des problèmes avec ses systèmes. Nous vous prions de nous excuser de ce désagrément et nous vous invitions à réessayer plus tard.

^^^^^^^^^^^^^^^^

Canada Post Expedited Parcel

Buyer selected

Temporarily unavailable

^^^^^^^^^^^^^^^^^

I think this is specifically a current issue with eBay.ca and the Canada Post API but no one has made a direct thread on it.
AFAIK these are usually intermittent and only last the majority of a day.
I purchased, printed, and shipped a label this morning but then got a 2nd sale around noon and it was down.
I tracked another forum post from the last time this happened a few months ago and the API glitch lasted approx 24hrs.
Hope so, because going to the PO costs double to ship without eBay discount - and this is likely system wide. 
I do not believe it is anything more crazy than a temp systems outage, as stated.

[avidhiker-33]

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@gauld wrote:

I can't put anything Canada Post or any generic shipping option as my main shipping option in Business Policies ...  just UPS and Fed Ex which is greatly hurting my sales. I'm still at about 5 to 10% of what my sales should be per week. If I could choose Letterpost as my main shipping option for Dvds and thiner items my sales would go up significantly. Could Ebay fix that asap? I don't havw away to contact them directly anymore.

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@gauld, is there something in the way you've set up your shipping options that causes ebay to display your highest-cost option (UPS Standard Canada) in search results and views?

For example, if I do a search for "Multiple Sarcasms blu ray" your listing is the lowest-priced of the 3 offers from Canadian sellers but the highest-cost with the displayed $12 shipping included.

If I view your listing and click on Shipping details then I can see your options for Canada Post Lettermail @ $6 and Canada Post Expedited Lite @$8 which can be selected at checkout.   

Another seller also has this blu-ray listed with shipping options (Free Economy Shipping or Expedited Shipping @$10) but in their case both the search results and listing view show the free shipping, with the Expedited Shipping option selectable at checkout.

[byto253]

@gauld 

" If I could choose Letterpost as my main shipping option for Dvds and thiner items my sales would go up significantly. Could Ebay fix that asap? I don't havw away to contact them directly anymore."

When I have lettermail items for shipping to Canada I choose Standard Shipping as it give more time for shipment than specifying CP Lettermail.   

If you are having trouble with shipping amounts shown, consider adding the lettermail rate to the price and provide "Free Shipping".  I don't use free shipping often, but when I do it is usually for  lettermail items.

[intimewithmusic]

Hi @gauld 

  If I understand you correctly you want Canada Post to show up first in your listings and you are using Business Policies. At some point (like the mail strike) you may have deleted Canada Post as an option. If so another service like UPS automatically moved into your business policy Primary service section making it the first buyer choice they see in your listings. To fix this;

1. Go into the business shipping policy you wish to change.

2. To the right of the service showing under "Primary service" there are 3 little menu dots. Click them.

3. Click on "Remove Service" Let's call it UPS. You will get this back in a second.

4. Select the Primary service you want your buyer to see first in your listing. Let's say it's "Canada Post Tracked Packet USA".      .....OK That's done.

5. Go below that in business shipping policies to the section called "Additional Services". Click "Add additional services".

6. Add UPS back in (or whatever other ones) you want. These ones will now show up in your listings but they will be BELOW Canada Post Tracked Packet USA.

To quote you "If I could choose Letterpost as my main shipping option for Dvds and thiner items my sales would go up significantly." 

I don't know if you meant to say "Lettermail". Letterpost is the service from Canada to the USA and it's illegal to ship goods that way as without the Customes clearance  it's smuggling, so the answer is "No, eBay won't let you use Letterpost as your primary or as any other international service.  If it's just domestic services you meant my appologies if I misread your question.