Dispute with Seller - How to Make a PayPal claim?

[julieo459]

I recently bid on a lot of 300 postcards. When they arrived there were only 270 postcards in the box and 75 were damaged (not damaged in shipping - damaged postcards weren't disclosed in the description) I got in touch with the seller and we went back and forth. I wanted to return the lot for a refund (something I have never done on ebay, but it was that bad) and I was willing to pay for the return shipping. Her listing says she does a 14 day refund, but then she told me she would only do a refund if the damage was caused through shipping. We finally settled "out of court" and she provided a partial refund, but I have a question.   Her listing has the following  - "Pay with and your full purchase price is covered | See terms" with the PayPal logo. If this had not worked out, could I have gone to PayPal, opened a dispute and received a full refund (me paying for the return shipping). I think I understand their terms that if the item received is not as described  I could make a claim no matter what the seller thinks her terms are. This case is settled, but I would like to know for the future. Right now I am still not happy as I am stuck with a box full of really bad postcards, but am going to write this off as experience. Any opinions gratefully accepted!

[rosscd57]

If you are under the 45 day limit you can likely still open a dispute and collect the balence of the price - as long as you ship the cards back.

The 14 days means nothing - nor do any seller shipping policies - PayPal will just overide them in the course of a dispute settlement.

[cbsalesnb]

I think if it were me, I would have opened a paypal case. Basically, you would open a case saying the item is not as described, paypal would make you ship it back to them with a tracking number, but you would get a full refund out of it in the end.

I currently have my first paypal case open against a seller who sold me 500 dollars worth of goods, gave me some excuses why it was taking so long to ship, then went unresponsive without shipping the stuff. I think they were hoping to delay me until the 45 days expire for a free 500 bucks. (550 with shipping) (This is on a different account with very little feedback)

It's good that paypal is there to protect us, but it sucks to have this much money tied up in lala land while I wait for the dispute process to complete. I think it gave the seller almost 2 weeks to respond to the dispute. Tomorrow I should finally have my money back.