eBay

acs389 · ‎03-30-2016

I recently sold a wood icon to a buyer in NY. The ad stated clearly that it was a picture set on wood. Upon receiving the item the buyer contacted me and told me he had made a mistake wanted to return the item. I said no problem just follow the directions in ebay for item return.

He did but instead of indicating as a reason that he had changed his mind, he indicated, item did not match description. I got a case and I was required to reimbursed the item + the shipping cost because according to the buyer, the item did not match the description.

I call ebay and I was transferred to a specialist, I explained the situation, she saw the email exchanges where the buyer fully admits that he made a mistake and at that point she opened a case and closed it indicating to the buyer that he had to return the item at his own expense.

I thought everything was cleared at that point, but to my surprise, the case the client opened was not properly closed and it was closed automatically by ebay with the penalty of a defect rate of 1.

I called ebay yesterday and I was told by this gentleman that the fact that I ask ebay to intervene even though ebay ruled in my favor meant that the case was close without sellers resolution... I am a bid confused here.

Has this happens to any of you ? Does it makes any sense ?

Thanks

Agatha

xeposter · ‎03-30-2016

If the person you talked with on the phone told you that they would close it, then they should close it. It could take a few days though...

Alex

This is my POSTING id.

dutchman48 · ‎03-30-2016

All I can say is good luck proving what CS said.

They have been known on many occasions to tell people what they want to hear and do the exact opposite.

lady.stark · ‎03-31-2016

It might be very hard indeed to prove what another CS said... unless you had a case number. And even then, I read many reports where the "case number" was not a case when calling back. That is why it is very important to call CS when you are in front of your computer and can see for yourself if everything is done right.

I wish I had something more helpful to tell you...

xeposter · ‎03-31-2016

CS has always fixed any problems I call them about immediately. Of course, that is in the US, but it should be the same in Canada...

Alex

This is my POSTING id.

pjcdn2005 · ‎04-01-2016

I've often read about cs telling a seller that they would close the case in their favour but the seller would end up getting a 'closed without resolution defect'. But the cs that told you that is the way it is supposed to be is incorrect. If I were you I would try explaining things to one or more other cs reps to see if the defect will get taken off. Once they do say that it will get taken off, it may take a couple of days.

pjcdn2005 · ‎04-01-2016

@x..e wrote:
CS has always fixed any problems I call them about immediately. Of course, that is in the US, but it should be the same in Canada...
Alex

I've never had a problem dealing with cs but I've read a lot of posts from others who have been given incorrect information. Canadians speak to the same reps that you do...there is no specific Canadian help dek.