Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Buyer cancels Payment

Good morning or afternoon. I'm new to ebay and finally decided to try to sell an iphone on here. Anyways I had a buy it now and someone decided to click buy it now, The user paid right away and demanded I ship the phone out asap. Paypal warned me in ...

Quick Question

I don't have a store and have searched for an answer to no avail. Does any one know if there is a limit on how many Saved Drafts and/or Unsold Listings you can have at one time? Thanks.

Resolved! Experts on Canadian Books Signed by Author.?

As many of you know, I have been busy for several months packing whatever stamps were still in inventory and shipping them for public auction. Several boxes were shipped last May (for auction later this month) and an additional 53 boxes were picked u...

US buyers being charged for 2 postage rates (USA & International)

My US buyers end up having to pay for both the US postage & Worldwide postage. I am in Canada. Under Shipping Details i have Domestic shipping set at $1.50 for Canada. I also use International shipping for the USA @ $1.75 and Worldwide @ $2.75. When ...

'eBay Alarms Sellers with Warning about Contact Info'

http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2017/9/1504837203.html I haven't experienced this type of warning myself but I do have random letters and numbers within my Item Descriptions which are inventory markers. Hopefully, it doesn't become a...

Screen Shot 2017-09-08 at 7.17.28 AM.png

Resolved! Ebay says delivered, but delivery status says delivered to the country of destination

Good day everyoneSo on August 26 I bought for the first time on ebay, everything went smooth and the seller send me tracking number on 28th, from russia to canada. I get first update on September 2:Exported from the departure countryNext day it said ...

Buyer wants to ship without cleared payment

Hello Guys, A newbie question. A buyer bought an item and messaged me that I need to ship it as soon as possible since its a gift item. I noticed the payment on PayPal from the buyer was shown as Pending, I messages the buyer about pending payment, a...

Why do buyers keep asking for Free Shipping

More of a rant, but so annoying when buyers constantly send messages or offers requesting free shipping. I get that the US has low shipping rates, but c'mon give me a break. I charge actual shipping and even if I wanted to take the offer would mean r...

My Recent Experience with a False Significantly Not As Described (SNAD) Case

I share this so that others may learn from my experience and/or mistakes. I had a false Significantly Not As Described (SNAD) Case opened on an item sold to a zero-feedback buyer in the USA in mid-July. It was sent with tracking and delivered without...

Resolved! Downgrade Store from Premium to Basic

Hi all, Has anyone upgraded their shore and then downgraded afterwards? I am thinking of upgrading from Basic to Premium for the fall shopping season, and then reverting to Basic after Christmas. I imagine that eBay has fully fleshed out the upgrade ...

Resolved! 250 free listings but I have to pay over $11 for insertion fees on 51 listings.

This is on U.S. listings using the multiple relist. I have done it many times but now it wants fees. Can you tell me what I'm doing wrong. Thanks.

Does Stormer*19 combine shipping for one price?

Does the seller Stormer 19 combine shipping for a reduced price?

CP tracking website

On 8 August from Victoria I shipped a package to INUVIK, NT by expedited mail. I was curious as to how long delivery would be. Following the CP tracking, I saw that it was processed in Edmonton on 10 August and expected delivery was listed as 25 Augu...

Resolved! eBay took a split payment for fees

My automatic fee payments are set up:1. PayPal2. Chequing account3. Credit card There was not enough in PayPal but lots in chequing. Instead of skipping over PayPal and taking full amount from chequing, they split it. PayPal is now at zero balance an...

Can you do a test for me?

Take a look at your listings. Go to your feedback and at the right click on view listings for sale. Then on the left click sold listings. How many do you see? Then go to refresh at the top of the page and hit it. I click it once and I see 91, I refre...

Resolved! Ending Listings

Hello: I have a few items that are not selling. So am I right in my interpretation that if they are auction style and the listing ends with no bids I can then delete the item without penalty or fees. And if they are a fixed price that are "listed unt...

'Ebay implements Buy Box on Product Pages'

I cannot say I am fond of this idea. http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2017/8/1504061806.html

Screen Shot 2017-08-30 at 9.35.52 AM.png

discounted stamps

I've seen posts here and there about people selling stamps below face value, but I can't remember any usernames. I just did a little browsing of the various stamps for sale and kind of got confused. Can anyone point me in the right direction? What ex...

Ebay fee calculations i Ontario

I recently sold 14 records @ $15.00 each to a member in California. Combined shipping costs $46.16 Total invoice amount $256.16. Current amount due eBay in fees is $51.83. each $15.00 transaction has tax of $3.33 (Fees are 10% so where did the .38 ce...

Another case of not being able to combine shipping for US buyer

I have another case of not being able to combine shipping for a US buyer who is interested in multiple items. This problem has been going on for way too long. It needs to be fixed once & for all. All the suggestions given me by eBay have not worked. ...

Random visibility

Out of 31 listings, 8 completely unrelated listings get large # of views. These are all different with various endtimes, pricepoints, shipping details, while the rest have had had no views. There seems to be no pattern in how the bots are "allowing" ...

Paypal Changes User Agreement Canada

https://www.paypal.com/ca/webapps/mpp/ua/upcoming-policies-full?locale.x=en_CA Of particular interest to me is this part:

Screen Shot 2017-08-30 at 7.41.40 PM.png

HST accounting for credit application timing

I'm posting this incase it affects others. I noticed a discrepancy between my July bill and the amount automagically paid for that bill mid August. As a hypothetical example, my bill was $550 for the month, however the amount I paid was only $500 whe...

Is there a seller from Newfoundland here?

I need to double check an address in Bonavista NL as it seems incomplete. I emailed the buyer but they have not responded. Let me know and I will send you a PM with the address to see if it seems right. I don't know how small Bonavista is, might only...

Shipping Small Items Within Canada

I know I've asked about this several times and always get good help, but for some reason shipping small inexpensive items within Canada always leaves me stumped. My sales of this type are few and the guidelines never feel clear. The item weighs just ...

Resolved! Shipping fees not included

recently I sold an item on ebay, in the listing I stated that the buyer pays for shipping and filled out the necessary information. Someone had purchased the item however the invoice ebay sent did not include the shipping costs. I honoured the invoic...

U.S. customers cannot use the shipping calculator

I have sold 3 items today and all 3 customers had to email and ask what the shipping cost was. Not only that...when they tried to pay before I sent an invoice it said I cannot ship to their Country! I've been told the best way to figure out shipping ...

Wave of fraudulent, hacked account buyers.

Has anyone else in the last week being crushed by a wave of hacked account buyers? I think I am just going to shut my account down for now. In the last few days I have had 16 fake buys. A few of them have even been paid for and then you get the old H...

Buyer unable to pay?

Hi, I got this series of messages today. The buyer is well established with 4000 feedback and quite a bit of it is seller."i bought it now on the challenger mazebut may pay pal payment did not go thruim trying to work it out so i can pay you""ive cli...