A while back, I sold a glass pottery item. Thought I had put enough packing, bubblewrap, peanuts, tape, to withstand pretty much anything. Received an e-mail from the buyer about a week later, who sent pictures showing that the piece had broken in transit. I refunded him his money without question, thinking it was a lesson well learned to pack more carefully in the future.
I have a part-time job where the mail is delivered M-F to a bank of mailboxes. The postal worker and I usually have a good chat while she is placing mail in the mailboxes. I have had some great delivery services through CP and I make it a point to tell her the positive things, as well as some of the negative things that happen, and she's always appreciative of the information.
When I told her about the breakage on my package, she suggested that I get in touch with CP Customer Service at the 1-800 number and tell them what happened. She said CP is really trying to please their customers and I might get some compensation.
I took her advice, called the number and had a very pleasant conversation with the CP rep I was talking to. She took down all the information, including the fact that this was an Ebay sale and the item was a glass piece. She couldn't promise anything, but she said she would put the claim through and I would get notification one way or another in a few weeks.
Well -- you probably know the outcome of this by now from the Subject line of this post. Last week, I received a cheque in the mail that covered the cost of the item and the postage. Don't you just love these happy endings?
