Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Ebay protecting my sellers accout

Every month I seem to get an email form Ebay telling me how they have protected my Sellers Account. This month they say they have prevented 2 ebay money back guarantees requests from buyers opening cases too early. I am assuming it is probably U.S bu...

Resolved! Is my eBay listing too long? The bottom 1/3 got cut off

I have just listed a knitting machine using HTML codes. I did check preview prior to listing and everything looked fine. Once the item was listed it looked very different. The screen seemed to have cut off 1/3 of my pictures and the rest of the descr...

Paypal to cover return shipping fees?

hey all, not sure if it has been discussed or not already but logged into my paypal account today and was asked to enroll in the Paypal Refunded Return service it is no cost to have set up with your account.up to $30 limit per transactioncapped at 10...

Is PayPal return policty overarching

I suppose I should know this but I don't PayPal has a 180 day return policy - is that just for eBay purchase or is it for all purchases from sources other than eBay as well?

Ebay Fees and Questions

Hello,I am trying to sell a splatoon triple pack amiibo on ebay I had a few questions if someone could double check my math.I recieved $65.51 from my customer.The shipping was $10.51,I paid $44.78 for it after tax,And I beleive the combined ebay and ...

Why is it that sometimes I am listed as an international seller and then other

I sell on .ca, list using US $, show shipping to both Canada and the US. and sometimes I am right up there on .com and other times I am under international sales. 8 items found from eBay international sellersUnder "Badfinger - Shine on" I am under in...

SAVE ON FINAL VALUE FEES Promo

http://pages.ebay.com/promo/2015/0603/Cap50.html

Third Party Insurance how much is the actual limit?

Ok here it is. We will be selling a few expensive items worth around $1500 US each ($1875 CDN at todays rate) Domestic shipping is not a problem since insurance can be bought for up to $5000 CDN. USA and international is a problem since the max cover...

How to Determine Which Items Were Listed on .ca and Those Listed on .com

I should know this, but I don't ..... When I want to specifically list on one or other of the sites, I usually call up a current listing and "Sell Similar". But it's always trial and error when I try to determine which were listed on .ca and which we...

Interesting (re) exposure eBay is providing for us!

Today when I went to Yahoo finance to check the price of the Canadian dollar (yayyyy I scored about a half a cent "profit" by cashing before they got their rates adjusted higher!) at the top in the advertising bar was an ebay ad that said something l...

Followers

I just noticed that I have 48 followers - is that good?

Re-Listed

Has anyone noticed that our already relisted items have been either relisted or "sell similar" that we have done the past few weeks came back to our unsold items inventory even we have deleted them? It happened last night and I went %%#$$&&^^^ as it ...

Tracking Requirements for US Destinations and Top-Seller Status

I was suspicious once before and convinced myself it was my mind playing tricks on me but this time it is certainly not. As I sit on the verge of being designated (and then not) a top-rated seller in the USA as well as Canada, I am careful to upload ...

Getting Paid Sooner

Hello, I was curious about a few things.I received an email saying it would take up to 21 days to get paid for a sale but in a previous email it said 3 days if I make the shipping label with ebay and I did.Also In one of my emails it said I could use...

newbie seller

ok so im goiing to be a new ebay seller. i will be getting an officail business licence. but im confuse about a number of things. 1. first is concerning the HST do i charge this to all my international buyers, considering i live in ontario.2. when i ...

uh, have a question

so, someone named "scamar" is bidding on my item, what do I do? >.>

Guidance on selling to USA

Hi there, I'm having trouble finding information about import fees from a Canadian seller to a US buyer. The products I have to sell are mainly electronics that range from 100-2000 dollars. This is from the US customs site: "If your goods are valued ...

Question about refunds and paypal

I sold a power supply for a tv to a guy in Texas. It is working perfectly fine as I tested it 3 times before shipping. My concern is that he will lie and say it doesn't work. I have never had any issues so far with anything I have sold. What I want t...

Question for opening a store?

Hi guys,I would like to ask if I open a store, will I be charged for the $.30 or any insertion fees for listing in fixed?I sell mainly in cloth.Thanks in advance

Ending an auction early if buyer hasn't requested

Does anyone have a particular feeling about this one way or the other? For example say a buyer buys one item from a seller with BIN and has a bid on another item. Is it cool to just go ahead and end the auction without consulting with the buyer in yo...

whatever happened to ebay listing promotions

Is it just me or did ebay stop doing their listing promotions where one could list 1000s of items for free for a period of 2-3 days. I have not seen one of these promotions in monthsssss.

Resolved! Light Packet question about contents

I should know this after all these years of shipping items but having a seniors moment here! Can't remember if I can ship non-paper goods overseas using light packet? I do know the thickness has to be under 2cms. Its been a while since I had to ship ...

Buyer not available at time of delivery

Hey Guys, I sent a package out to QC a couple of a days ago via Expedited Parcel, buyer was not home at the time so Canada Post left a notice card on where it could be picked up. Buyer still has not picked it up and has 10 days to do so or it will be...

Frustrated with the Flat Rate shipping option including Hawaii and Alaska

I just want to express my frustration with the shipping options. Normally, I prefer to offer a flat rate for shipping. Be it to US, or within Canada. On most occasions, this works out fine. However, I have recently discovered that Hawaii (and I'm ass...

Resolved! Customer requests extra service in order note

Emailed the buyer that cannot fill order as placed because the service requested is not included in the price. So far no response. This is usually a no brainer to resolve on own website orders, we send out invoice for extra and customer either alters...

Slowest Month in Forever!

I sell used brand name clothing online and often start at 99 cent price points. I have been busy, especially in Feb and March and now my sales have absolutely dropped right off. I rarely sell at 99 cents and there have been a few lately. Any ideas? I...

Would you cancel thse bids?

I have an interesting dilemma. A bidder from Mexico bid on my item without inquiring about shipping. So I emailed him and told him that shipping it to Mexico would be very expensive...$70 US in fact. He wasn't happy. The next day I get a (0) bidder f...

I want to leave negative feedback for a buyer that did not pay. I would like to warn other sellers.

There does not seem to be a way of closing a claim and then leaving negative feedback. The buyer did not pay and after 7 emails she finally replied, "I have no money" No sorry, no payment delay request, just I have no money. So how can I protect othe...

Resolved! Fictional name

I had a new (zero feedback) buyer who just bought a comic, but in the mailing address they used a character's name from the comic they bought instead of their real name. Will this cause any shipping issue?The buyer is in the US and the address seems ...

My Ebay Summary Page Changes

My ebay Summary page as changed this morning moving my For Sale items down to the bottom of my page and my purchased items to the top. My unsold items now show in the summary which I don't want. I can't remember how to realign the page to a format th...