Suggestions on how to determine shipping for listings on .com

[realjazz-123]

I have some listings on .com and I willing to sell to many countries. For most of my items shipping cost is tracked $16 to USA and untracked airmail  $23 to Asia, etc. Problem is shipping is shown as $23 for all because from my base in Canada, the USA and all other countries are lumped as international.

 My question is: If I show $16 as international shipping which all buyers anywhere will see, can I write in my description that shipping is $16 only for US buyer and $23 for others. My intent is to attract the US buyers with $16 shipping which they will see when they scan comparative listings.

     Thanks for any suggestions.

[recped]

If you list on .com US Shipping is DOMESTIC, International shipping is everywhere else and you can set two (or more) options, one for Canada and one for Worldwide.

You may want to use the indicator "shipping from outside US" which is an option.

I don't list on .com and I haven't used SYI since version 1.0 almost 18 years ago so I'm not familiar with the layout of the current listing form.

[realjazz-123]

Thanks for reply and your thinking is what I also thought. The problem is because I am based outside the USA, the "domestic" rate which should be for USA no longer applies , The USA gets lumped with ALL  international countries ie, (outside Canada) and my flat rate of $23 then applies to all and is shown as shipping for all. I spoke with  eBay CR who said nothing I could do to change it.

           As you have done, I am likely to stop my .com; it has become too complex.  

[recped · Accepted solution]

I spoke with  eBay CR who said nothing I could do to change it.

There are thousands of Canadian sellers and millions of other non-US sellers who list on .com and don't have this problem. As long as you use flat rate there should be no issue.

This older listing of your that was done on .com

https://www.ebay.com/itm/RICO-REEDS-BASS-CLARINET-J-DADDARIO-25-REEDS-BOX-ONE-SEALED-BOX-STRENGTH-2-...?

It is set up (mostly) correctly, it displays $16 shipping to US Buyers and $23 for non-US buyers. the only "error" is that since you didn't specify a separate charge for Canada any Canadian viewing the listing will also see $23 for shipping.

FYI - I sell records as well, that's the reason I dumped .com because of the shipping caps in the media category that were established in 2007/8. Flat-rate shipping on the other hand always worked correctly and still does.

[pjcdn2005]

The shipping set up doesn’t change regardless of where you are from.  As recped said you would put the price for shipping to the US in the first ‘domestic’ area using one of the ‘shipping from outside of the US’ selections. In the international options choose a specific location and check off Canada and put in your shipping price for Canada.  Then you will want to specify another shipping location and there you can either choose specific locations or use worldwide.  

[ypdc_dennis]

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@realjazz-123 wrote:

I have some listings on .com and I willing to sell to many countries. For most of my items shipping cost is tracked $16 to USA and untracked airmail  $23 to Asia, etc. Problem is shipping is shown as $23 for all because from my base in Canada, the USA and all other countries are lumped as international.

 My question is: If I show $16 as international shipping which all buyers anywhere will see, can I write in my description that shipping is $16 only for US buyer and $23 for others. My intent is to attract the US buyers with $16 shipping which they will see when they scan comparative listings.

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No.

eBay adjusts the shipping seen based on where the potential buyer is located.

If you have the shipping set as $16 for everyone, then that is what everyone gets to pay -- the shipping section cancels any description shipping comments.

...

If listing on ebay.com then put the $16 as the domestic shipping rate (for USA) and the buyers in USA will see $16 for shipping when searching. For the countries that you want to see a $23 rate enter that in the international section.

...

For example: Blue Seed Song Album

www.ebay.com/itm/323281085367

USA buyer would see: Economy Shipping from outside US -- $3.95us

Canadian buyer sees: Economy International Shipping -- Free ($0.00)

Europe, Japan, Australia see: Economy International Shipping -- $8.45us

You can set up different custom locations that you ship to even if the generic title is the same.

 ...

Ahhh -- "domestic" is not based on where you are, it is based on the individual ebay site.

So... ebay.COM treats the USA as domestic, ebay.CA and cafr.ebay.CA have Canada as domestic, ebay.co.UK has the United Kingdom as domestic, ebay.DE has Germany as domestic, etc...

-..-

[realjazz-123]

When I look at this listing , under item cost, it shows $23 for shipping. I do not see $16 anywhere on listing.Am I missing something?

[realjazz-123]

When I put $16 in "domestic" and choose method as standard international shipping and then $23 in international shipping and select the countries I ship to, the listing page will show $23 as cost for shipping for all.

   The eBay CR told me that the "domestic" rate ($16) will not apply because I am shipping and selling from outside US so US gets treated as international ($23) As I asked RECPED, am I missing something?

[femmefan1946 · Accepted solution]

If you are on dotCOM and want to ship Flat Rate everywhere in the world the first thing you need is this:

https://www.canadapost.ca/cpotools/apps/far/business/findARate?execution=e1s1

Now.

For your US customers scroll down the menu to  Shipping Details -> Domestic

Choose Flat Rate

Scroll in the dropdown menu to Standard (or Expedited) Shipping from outside USA.

Insert the amount you want for shipping to the USA.

Next.

Go to International Shipping.

Choose Flat Rate again.

Ship to is a dropdown menu.

Choose Canada.

Choose Standard (or Expedited)  Shipping from outside the USA.

Insert the amount you need for Canadian shipping.

You may need to massage this to cover both BC and NL customers.

Choose Offer Another Service.

Choose Custom Location.

Choose which countries you want your item to show in.

Choose Standard (only!) International Shipping.

Insert the amount you  need for shipping overseas.

NOTE- you can do this several more times-- for example it is less expensive to ship to Germany than to send the same parcel to India.

If you wish you can also choose Ships World wide. This will show your item everywhere, but the buyer will have to contact you for the shipping cost.

If she does this before bidding, no problem.

If she does this after winning, aaack! Let her know the tracked air mail cost and be prepared to cancel 'at buyer's request' when she learns how expensive tracked air mail international service  is.

Cancellation is better than reducing the cost of shipping and your security with it.

Not all sales are worth having.

[ypdc_dennis · Accepted solution]

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@realjazz-123 wrote:

When I look at this listing, under item cost, it shows $23 for shipping. I do not see $16 anywhere on listing.Am I missing something?

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You have to change your shipping location to a USA location before you see the US shipping price. eBay will only show the price of shipping to what it thinks is your location.  PS: Switch back to Canada when done or you will get incorrect shipping when doing more searches.

change country to USA with a real zip code

[pjcdn2005 · Accepted solution]

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@realjazz-123 wrote:

When I put $16 in "domestic" and choose method as standard international shipping and then $23 in international shipping and select the countries I ship to, the listing page will show $23 as cost for shipping for all.

   The eBay CR told me that the "domestic" rate ($16) will not apply because I am shipping and selling from outside US so US gets treated as international ($23) As I asked RECPED, am I missing something?

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There is no option for any type of ‘international shipping’ in the domestic area so you must be be using ‘standard shipping from outside of the US’ in that first section?

CS on the phone isn’t familiar with how things work from another countries perspective. They are giving you the wrong info.  As Dennis said you will only see the other rate if you change your location to Canada but that is nice the item has been listed and it doesn’t look as if you have actually listed anything on the US site yet. If you are just looking at the preview of a listing it will show both shipping costs to your own location on the same page, you aren’t getting the true view of how shipping will look once the listing is posted.  I have a feeling that’s what the problem is....you need to list it to see how shipping costs show up for each location.

[femmefan1946]

Minor tweak to my previous advice.

You will be paying Canada Post in loonies, but charging your buyer in US dollars.

Decide, before entering the Flat Rate cost of shipping, how you will handle this.

Some treat the currencies as at par. ($1CDN =$1USD) and some use a massaged exchange rate ($1CDN= $0.80USD).

[bpl521_sell]

As others have suggested with the rates you need to be careful about the flat rate outside of the U.S. The prices are fairly consistent across the US, but Canada as an example is a whole different ball game, your $23.00 rate may play well with the majority of the country, but if you get a buyer in NL or the Northern territories it could be double, just need to take that into account.

[femmefan1946]

Good point.

While buyers from Iqaluit are scarce, it helps to have a little leeway for the (very occasional) isolated destination.

Here are a couple of postal codes.

Ottawa - K0A 0A6 (House of Commons)

Iqaluit-X0A 0H0 (City Hall)

Nanaimo- V9R 5J6 (Mayor's Office)

Sydney - B1P 7B9 (Regional Government)

Punch a few of those into the website with weights and dimensions of some of your shipments.

Keep notes.