Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Shipping Help for Leggings to the US

I'm going to be selling leggings on ebay soon and I just want to make sure I fully understand and learn about selling and shipping things on ebay so I have a few questions if there is someone who wouldn't mind helping a newbie get the hang of things ...

Small packet International rates

Would someone give me the 3 rates for small packet International please? I find Canada Post website very user unfriendly.

Exporting food rules?

Just curious, what are exporting rules for a food from Canada and importing, say, in US? Discovered for myself that Canadian sellers mail pre-packaged food all the time, worldwide. Previously thought that certification for each package is required an...

buyer saying item is missing something

Guy saying I don't have a boot he has 2 ratings none left for people new buyer .He is complaining I did not give him the book in a game when I **bleep** well did he lives in the states and the game is 20$ so 10$ shipping total I don't want to do that...

To post new items

It seems that we are having problems to post new items as every time I use "similar", the details came with Chinese-like language and we cannot edit or add anything in that area, not even to change the categories. It is the glitch on eBay's end?? I d...

it takes way to long to receive my money 21 days is crazy

why when pay pal is holding payment does it take 21 days even with buyer and seller leaving positive feedback do then just need it to collect interest way to long for me

Any CDN Seller Using Fed Ex For Shipping Can Walk Me Through The Workflow/Payment et al

Basically what I want to know is how the workflow goes once you have sold an item and you are going to use FedEx to ship it. Currently using Canada Post it's from sold item > print shipping > opens PayPal.com page > fill in info > pay > print. If usi...

item strikes for stolen items

why does ebay give you strikes against you when buyer steals your items by saying never recieved

Hi all. Can anyone tell me how long an individual listing remains on ebay? ie. one that didn't sell

does it stay on for 30 days? 60? Just wondering how long I have before it no longer exists under the item #. Cheers...thanks for any help.

What would be your suggestions regarding a new seller that copy your description in order to list it

I found out by luck that a new seller is copying my description for his own listings. What should I do? Any suggestion?

Resolution center.. can't click NO to receive fees back

Ok, so i opened a case. A buyer created a new account then bought something from me immediately. Of course no payment and no replies.So i waited and opened a case. It is now available to be closed (4 days have passed) I now click on "Take Action" to ...

Why do all free listing promotional offers now seem to exclude relistings?

Hello everyone. I sell used CDs on eBay, and because of their low sale prices I can only afford to list items for sale when there are free listing promotions that include relistings. Since the beginning of 2015, i can't remember a single free listing...

Free 1000 30-days Fixed Price listing Mar 24-29

Yay, I got it! This promo requires Activation, invite only, and it's only for 30-days Fixed Price listing. No relists, (sell similar will probably work). See link -- http://pages.ebay.com/promo/2015/0324/ListFree.html Terms and conditions (read it ca...

Seller using shill bidding???

It's against the rules. And just plain wrong. But you think that the seller would be a little less obvious. I was watching an item for 3 days. There was no activity. So, instead of waiting longer, I decide to bid. Not even an hour goes by and I'm out...

Resolved! How to refund and not get a defect?

I have a buyer that hasn't received a lettermail package from Dec. 19th. I am happy to refund the payment, but I can't afford to get any more defects, the last 3 were all from mistakes that the buyers made. I understand that if you refund the full am...

USPS didn't leave a delivery card

Hey everyone, I am having an issue that I am working together with the buyer to solve but so far we have been given the runaround. So I sent the buyer a package and on the tracking it says a delivery card was left with pickup information. However, th...

Hmm watch out for PAYPAL cases without any notification

Today when I happened to log into my PAYPAL account, I noticed a message that I had open cases against my id. It turns out there was an open case for a lost package that was opened yesterday! (to the French Polynesia buyer, I'm getting a lot less exc...

FREE* FIXED-PRICE LISTINGS March 24 -29

http://www.rsvp.ebay.com/rsvp/signup/2390/QMsHqOhTznQ 30 day duration only , by invitation , no relists

There should be some sort of tenacity award....

Got this special message today: Congratulations! It's your 16-year eBay anniversary I wonder how long I have to hang in to get my gold watch?

Embedding photos in description may no longer work or be allowed

http://pages.ebay.com/sellerinformation/how-to-take-product-photos/optimize-for-mobile-buyers.html Appears Ebay no longer wants images in descriptions as the mess up mobile devices. Inkfrog and Auctiva may become obsolete What are people going ro do ...

Printing USPS labels with a Canadian Account

I used to be able to do this, but recently (3 months ago) it stopped working, and I get an error saying my label couldn't be printed. Any workarounds? Can I change my existing account into an American one?

What happens now

So i sold a vintage keyboard, and before i packed it i turned it on and played it, took 2 hours to pack it up well, buyer gets it says it DOA....I did not Send it DOA...what can i do to resolve this...

he buy my item in purpose to leave a negative feedback

so heres my story i buy an item 2 months ago, receive a damaged item so email the guy to explain him, he told me he dont accept return and hes not his problems, item works anyway. so i keep the bad item and leave him a negative feedback. i listed ite...

WOULD THIS QUALIFY FOR DEFECT REMOVAL?

Hi folks. I had a customer in Germany order 12 items (stamps) on eBay.de a couple of weeks ago. When he received the stamps he felt there was some toning of the gum that wasn't visible in my scans. (I can't see it, but the customer is always right, e...

The buyer bought my item and never paid for it and for the shipping costs.

The buyer bought my item and never paid either for the item or for the shipping costs. More than that, he sent me a message saying that he is not going to pay. The unpaid item case ended up with nothing. Does that mean that EBay encourages theft? To ...

"Could I get cheaper shipping than that?"

Ah, you have to love customers that want to get cheaper something. So I did have to ask the person inquiring - the shipping is Free - how do you get cheaper than free?

Rec'd pay't notification from Paypal & buyer's name not the same as the name in the confirmed addres

I am wondering how I can make sure this not a hijacked acct or something. It is a small item so don't use tracked packet. Am concerned about the possibility of getting a chargeback. Seems like there are so many scams out there it is just getting to b...

Did my sale perfectly and ebay still screws you!!!!

Ok so Im going to give the point form of my month long issue with eBay..... - Sold a macbook January 16th-Shipped macbook to the verified address, with tracking number, signature - everything so i was protected for seller protection- 1 week after shi...

Positive feedback with bitter comment removed without my request

I'm glad with what just happened to me.A week ago I got a positive feedback with bitter comment from my buyer who returned her purchase. She wrote that she did not like the quality or something like that.Yesterday I found my star number went down fro...

Why sell in US$ ?

The item is located in Toronto (221690307100) The seller - former mayor of Toronto - requires pick-up only (will not ship) The item is a original 1990 map of the port lands of Toronto Why would such item be listed on eBay.com (USA) instead of eBay.ca...