Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

eBay Displays Handling Costs, to Seller's Dismay

http://www.ecommercebytes.com/cab/abn/y15/m04/i09/s01 And life does go on.

How long does a case stay open?

I sold a craft kit to a new buyer (one with the random numbers and letters ID) in Feb. It was just to Toronto, 40 miles away. A couple of weeks ago she opened a case saying it hadn't arrived. She said that she is a Russian student at a Toronto Univer...

Two items purchased by the same buyer was given a shipping discount by eBay and not me.

I would have given this buyer a refund which I do for combined shipping after the item has been mailed. I would have done this again if not for coming across the discount on the U.S. order details site. I have not set my eBay up for shipping discount...

Can't find ventureone expedited parcel rates...

on line since they recently updated the Canada Post web site. I used to click on "business", calculate the rates, then click on "savings". How do you do it now?

Resolved! Why do I have to put my postal code down if I charge a fixed cost price for shipping.

If I have a fixed shipping price or free shipping why should I have to put down postal code. I have been buying on EBay for many years and must have over a thousand satisfactory deals that I have purchased. I only have one sales record which was also...

Unable to setup automatic shipping calculator...Help!!

Can someone please shed a light?? I didn't want to hijac another thread I've spent 2 days trying to figure out how to setup the shipping calculator to ship to Canada & USA.Here is my listing 271831759003 Get this from DOT.com , Shipping cost cannot b...

Buyer didn't pay, when does "request to cancel transaction" expire?

Some buyer didn't pay as usual. I sent a request that he changed his mind and to cancel the transaction. The buyer didn't respond. So how long do I have to wait to get my fees back and relist?

Resellers doing Buyers remorse returns, Anyone Else?

I had a buyer (who is actually a reseller) buy one of my scarves. A few days later she bought another one. She emails me she wanted to return the first one. I am like fine, I do allow returns. The reason "it doesn't fit". Ok, whatever. She just got t...

do you notice a correlation between "Best Offers" and complaints?

Hello Fellow Canadian Sellers. I was just wondering if I was the only one. I allow "best offer" and these days on Ebay it seems to me to be somewhat of a necessity due to slow sales. My general strategy is to list with a price comparable to any simil...

Shipping from Nova Scotia to USA & world

I have a friend operating from Truro Nova Scotia that have difficulty with shipping fees. He created a decent e-commerce site selling t-shirts and caps etc and was hoping to start selling in eBay but was totally turned off by the expensive shipping c...

Maintaining momentum

It's not enough that we've complained to Raphael about the cart disconnect issue, and it's not enough that Ina's written a blog post about it.Her story will be quickly forgotten, replaced by the next eBay mis-step and eBay will be able to safely put ...

Observation: open returns/cases negatively affects sellers exposure?

Background: I had my first “return requested” situation a few days ago. The short version is that the buyer misunderstood what they were getting. We had discussion back and forth and eventually they were ok with keeping the item. Since I’d never had ...

"eBay Shopping Cart Hinders Cross Border Trade"

From eCommerceBytes - March 31st Edition: http://www.ecommercebytes.com/cab/abn/y15/m03/i31/s03

Shipping Label for Letter Mail?

Anyway to lower the cost on shipping letter mail items? Very new to eBay and trying to find a niche group of items that I can make money off of. Any tips are greatly appreciated! Thank You!

Shipping to Hong Kong with tracking/insurance?

Im trying to ship a camera lens to someone in Hong Kong with paypal online shipping thru Canada Post however i cant seem to get an option with insurance or tracking.What would be the preferred shipping service? For whatever reason xpresspost does wor...

Resolved! Where do I find my yearly total paid to PayPal for tax purposes?

I need to find my total amount of PayPal fees for 2014. I have found the amounts paid for each sale under "details" but do I have to add up all those amounts item by item or is there a summary of my fees somewhere in PayPal?I'm pretty sure I found a ...

Not receiving returned item, what should I do then?

My buyer requested return on march 4th through automatically ebay system.I click agree for return, but I didn't receive the item back nor tracking number for returning item.Now ebay message me if I already receive the item, I should refund the paymen...

Resolved! selling postcards shipping

I have a few postcards to list,can any regular seller of these help,how do you ship them to keep them from getting damaged,bubble mailers,envelopes etc.any help would be great thanks.

Defects gone wild

Well I am caving in and giving up.Joined EBay 2007 went way out of my way to maintain a 100% rating for 7 years and then came the great defect system.I have all positive feedback except for 1 negative last year from Brazil for INR refunded and still ...

CRA and reporting taxes

Hello, I am wondering when and by whom the CRA gets wind of a seller's earnings? Is it eBay that is forced to report, or Paypal? I have phoned both and have received different and contradictory information on this. Basically they don't know. I realiz...

ebays new return policy

ebays new return policy I have a buyer that stated he received tablet and had a cracked screen ,was not shipped that way but things get broken in the mail so I asked the buyer to return and I would fully refund him all shipping cost ,he opened a clai...

How can I list an item and only ship to the US and not within Canada?

How can I list an item and only ship to the US and not within Canada? I tried to list on the .COM site and it asks for my location zip code and won't allow me to write Canadian postal code. So I can only allowed to list on .CA? Any advice appreciated...

anyone getting discount for letter mail service from canada post

i used to drop off my letter mail packages to Canada post facility but they always returned my package saying my packages are a little bit more thicker than 2cm but it works when i drop it to shoppers. It's under the venture one program that i got 15...

Commit to buy option not available anymore on eBay.CA

Well... eBay did it... they removed the option to "Commit to buy" on eBay.CA too. I just tried to do it with my buyer account and was forced to use the cart. That is so frustrating!! No wonder why I didn't make any multiple sales when I listed my new...

Resolved! I just had to open an unpaid item for 2 items after 14 other claims why is this seller still allowed

After having waited 8 days for payment on two items I had to open an unpaid item request. After looking at the buyers feedback more closely I counted 14 other purchases that where not paid for..............I had the understanding after 10 ebay pulls ...

Resolved! Sporadic automatic relisting which includes insertion fees. Never checked the box on any of them.

It's random and it happens on about every 6th to 10th item that has ended and should have went to the unsold category but was relisted with a $0.25 fee. I have never checked that relist box on the listing items page. I sort of thought is was a scam a...

Packing slip print as Shipping label?

Hi, I just sold an item, went to my sells and clicked Print shipping label. It directed me to paypal, I am in Canada so I use Post Canada. So I enter all the things, weight, measurements, etc. At the end, the thing that printed is my packing slip. On...

Canadian Sellers on eBay --- Interesting situations, and approaches to selling

Seller 1…. Lists a piece of Pottery…. Ships only to Canada. Lists domestic shipping only….. This seller lists on eBay.com…. where domestic shipping is shipping to the US. This seller was very new to eBay, and did not understand listing on eBay.ca ver...

Not a small or isolated problem

Hi Rafael or whomever monitors this message board (hopefully someone!). I got a message from a customer this morning I know this issue has been raised with eBay before and I know it's largely been written off as a small problem affecting a small grou...