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What would you do?
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No return....no refund!
"What would you do?"
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No return....no refund!
Contact ebay and see what your options are
You don't need to call eBay, the options are clear:
Give them a refund and let them keep the item.
Tell them they have to return the item.
Tell them to pound sand.
Only the middle choice makes any sense unless you think you can convince them the item is legit (keep in mind "it's a fake" usually means "I changed My mind").
You could listen to recped and just deal with this yourself, but obviously the buyer isn't being cooperative and will most likely leave a negative FB, which is potentially ruining your reputation as a seller. Hence the reason I said to contact ebay.
IF the buyer leaves a neg, THEN you call eBay, all the messages etc are still there for eBay to review. eBay can't block the buyer from leaving whatever feredback they like, they can only remove something that's been given so calling now just ties up your time and their time and really accomplishes nothing.
I find this "call eBay and get it on the record" to be kind of funny, using "report a buyer" to report something that hasn't happened is like crying wolf, after a while these reports go straight to the trash since they don't mean anything.
OK now you have the neg it's time to contact eBay. First thing, let it lie until at least tomorrow afternoon.
Your best hope here is the Feedback Extortion policy. Have a good read of the policy and then try to find something in the messages you have had that meet the standard. eBay can pretty picky, the extortion needs to be clear, ie: asking for something and mentioning feedback together such as a refund without return.
I can't mai it back because it's a fake is a pretty flimsy excuse but the wrong csr peron might buy it, hoipe you have something clear cut.
Unfortunately the recently improved standard feedback revision policy specifically allows buyers to call you a fraud or scammer. Hopefully any replies you gave to the buyer were civil and stayed on point, eBay may review them as well and if it looks like a fight between two willing participants them may just wash their hands of it.
'ross' -- I think maybe 'zee-chan' was referring to wanting to block the OP's problem buyer, not one of his own.
Looking at the OP's sold items on his FB page won't give you the buyer's full ID now.
Actually, this is one disadvantage to the recent changes in eBay's display of buyer history that I hadn't thought of -- I've blocked a few problem buyers in the past based on issues that people have brought to these boards. Not possible anymore, unless somebody here knows a back-door workaround...
Giving up because you got a neg is...well it's foolish. If you were paying $300/month in fees you were selling $3000 worth of goods, you will let one idiot wreck that?
Sugest you rethink in the morning.........
