By Kenneth Corbin
EcommerceBytes.com
November 06, 2013
Since early October, numerous eBay sellers with generally strong buyer feedback have been reporting that they have received notices from the company that their accounts had been indefinitely suspended, leaving them with little recourse.
On Oct. 8, one seller who trades in computer equipment received a notice from eBay that all the listings in his store had been removed, citing unspecified "violations of our seller performance policy."
For more: http://www.ecommercebytes.com/cab/abn/y13/m11/i06/s01
Pierre, it is very hard to tell what is going on. We have seen a few of them show up on SC dot com moaning about their fate. The ones we have seen, many have underlying issues. There is a pattern of anti-buyer attitude, false positives, retaliatory FB comments, just general negativity. A few feedback sellers have shown claiming "for no reason".
What none of the suspended will talk about is policy violations or closed cases. It is hard to form a good opinion when the suspended are choosing what information they will release for our scrutiny.
I suspect that the bulk of the culled were very simply low performing, resource using, very minor part time attempted to sell sellers.
eBay keeps track of a low of metrics. Some that many pf the myopic don't even consider. I had occasion to phone eBay for about the third time in the last 18 months. I casually remarked to the fellow on the phone "Well, you can see how often I call" and he paused, added them up and said "Not often". Contrast this with those who phone daily and for hours.
Add together the ones who only use free listings, sell nothing, or maybe penny feedback, and constantly phone tying up resources? Where is that side of the story. If it costs a dollar to service the account, and the account is only bringing in pennies, what do you suppose may happen? eBay is not a charity.
eBay is probably like any other selling environment, 20% of the sellers do 80% of the selling. The other 80% oughta be watching their backs.
Back in the spring, with the store price changes I said that something was going to happen. Too many people view an individual change as just a blip and done. I view change as being evolutionary and what will it lead to. It lead to a tightening up.
Maybe I am next, maybe not. Some days I sign in just to see if I can.
