Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Help! Can't automate the combined shipping fee with the instruction

i every one, I have been an ebay buyer for years and never sold anything. I recently got into a new hobby as collecting and painting miniatures, and now I want to seller some of my extra minis and my own paited works, but I don't seem to understand h...

BEST buyer in the world!

I have to share my story! We're moving two provinces away in the new year and plan on taking nothing with us, other than our keepsakes and some other important things. I thought I was done selling on eBay forever. I've been happily donating our stuff...

Postal news from California

Learned about it from the seller in CA: About 120,000 letters from around Orange County burned in a fiery crash Tuesday morning involving two big-rigs on the 57 freeway. The fire closed northbound lanes for hours, and officials said all the mail – wh...

How do I block certain buyers from bidding?

So I had a customer bid on an item: 281454307950 The buyer is based in Bolivia I have Shipping to: United States, Canada Excludes: Africa, Asia, Central America and Caribbean, Europe, Middle East, Oceania, Southeast Asia, South America, Bermuda, Gree...

Why Did They Remove Business Policies?

I'm trying to change shipping policies but would have to do each item individually.They say, via the link below, that you can try it and opt out at anytime but I'm afraid it may mess things up since it's not rolled out yet. Has anyone tried it? Not s...

How do I bundle shipping?

Hi there I'm just wondering how I can bundle my shipping product? I just sold two products item#281450679827 and item#281455837843. Instead of printing two shipping labels how can I go and bundle the shipping in one box and print one shipping label f...

Extended holiday returns required for Top Rated Plus discount and seal

Happy Monday! Going over the new selling standards, I noted that in order to maintain Top Seller status and receive the 20% discount on FVF, sellers are required to offer a 3 month return policy. As a seller of mainly clothing, I believe for myself a...

Stripe

Why does Ebay in North America not accept Stripe?

I can feel it coming.

So I sold a guy a very expensive sterling silver bracelet on a best offer. I got a message from him today that the terminals (ends) are "dinged, stained and warped terminals". I find this a little hard to believe as the terminals are solid silver 5 m...

Gaining more feedback

Hi all, I had about 50 sales in the last couple of months, but only 20 left feedback. I have pretty low feedback and I need to start rolling with the feedback. Do you all suggest giving positive feedback to the buyer immediately after purchase? Has a...

Can't list or relist, photo upload issue

Has anyone had this problem : When I try to relist items in bulk ebay charges me an insertion fee for each item even though I have free listings left in my monthly promotion. - At least it says I will be charged an insertion fee - I haven't completed...

Resolved! Removing Operating System from Listing Description

How can I remove the Operating System from a listing before I post it? The laptop I'm trying to sell doesn't come with an OS and I never specified an OS.Below is a preview of the listing:

Buyers (0 score) bid but don't pay for my items !!!!!

Good evening. Lately, I have been selling Littlest Pet Shop Dogs and Cats. But I really don't understand what's going on: buyers are bidding on my items but end up not paying !!!!!????!!!!! How frustrating... And most of them have 0 as a score (not b...

feedback after buyer not paying

After 3 polite messages to please pay, an international buyer has not paid or made contact in about 10 days after listing ended. If I open a case buyer gets a message from eBay to pay within 4 days. Question 1: What happens to buyer's profile if buye...

Blocking Buyers with feedback score of 0

I have tried to find a way to block buyers with a zero feeback because over the years I have had this same thing happen to me several times..Buyer requests item be sent via cheapest method (not trackable) and then claims they did not get it...even th...

September went out with a Bang.

Well, I was doing OK up until 7 PM, I had sold 17 items for the month, which was better than the summer months but not as good as the Fall to Spring months. Well all of a sudden my iphone cash register kept going off and off and off and off and off a...

Congratulations PJ Feedback Rating 3,000+

http://feedback.ebay.ca/ws/eBayISAPI.dll?ViewFeedback2&userid=pjcdn2005&ftab=AllFeedback&sspagename=STRK:ME:UFS 3,000...3,001... Congratulations! Felicitations!

Canada Post Notification

I rarely print Canada Post labels via eBay but when I do I'm getting these ridiculous notifications from Canada Post (ordered up by my "friends" at Pitney-Bowes). Has anyone figured out a way to turn them off? Does anyone know for sure if these notif...

How Do You See Who Left Low DSR's?

I know, from reading posts here, that this can be done but I don't know how. I tried running a Seller Performance Report which states "use this report to get additional information about how your buyers are rating your service on eBay" but this optio...

I was on eBay UK and I came across something.

I was looking on ebay UK for something so I logged in. I really like how they have their DSR wording. What do you think?

Resolved! A buyer sent me a message that they want to cancel the sale, have already paid. How do I do that?

What is the correct process to cancel a sale, buyer changed mind, and refund their money, and not get a defect. Where do I go to find out how to do it? Can you walk me through. Never had that before. Thanks

how to cancel an invoice

How do I cancel or change an invoice that I already sent?

Amazon Encourages Sellers to Offer Free Shipping

http://www.ecommercebytes.com/cab/abn/y14/m09/i04/s03

this goes out to all the loser watchers out there. i just sold a $100 coin for $16.50

on this lot i had 8 watchers and 1 only real bidder out of 8> what a DEAL they got! a $100 coin for $16.50. so this note goes out to all the LOSER WATCHERS out there.

New System going to shut my store down .. This sucks

31 Item not received Cases opened from US buyers... Only 3 supposedly never received there items but 31 cases counting against me ... So Top rated but about to be shut down because US buyers open cases instead of ask me through messages... O well not...

New Category Exclusions are Ridiculous

When did eBay change the free listing category exclusions? They make a ton of money, but change the exclusions to exclude 2 of the most used categories. It is pathetic. I have been listing in Toys and Dolls categories for years with the free insertio...

Do you warn buyers that they may have to pay import tax and duties?

Yesterday received email from another buyer from UK asking me to reimburse them an import tax that they ended up paying to receive their purchased item from Canada. They seem to believe that I should have made them aware of that tax.Value indicated o...

quick question

I have sold am item a week ago and the buyer wants it shipped somewhere else. He has only giving me the address without the name of the person who should receive the item. I have sent 4 messages asking for the complete address to no avail. He has pai...

Can't create shipping policy????

I'm trying to create a new shipping policy and it says. "You can't get started with business policies right now.We'd like to have you benefit from them right away, but we're introducing them gradually so the transition goes smoothly for everyone. Che...

ebay phone time

This morning I have called eBay 3 times to talk about defects. First call waiting time was 29 minutes. I waited 15 minutes and hung up. Second call wait time was 31 minutes , then 39 minutes. In none of the 3 calls was an option given to have a call ...