w~~_7.JPG "pjcdn2005"){kind=avatar}
@pjcdn2005 wrote:I notice that although you ship your items outside of Canada, they are only showing a shipping price for Canada. It is really important that you set up shipping prices for all countries that you ship to so that when a buyer sees the listing they know right away what it will cost to ship the item. The less surprises there are..the happier the buyer will be...hopefully 🙂
If the OP doesn't specify International shipping charges in the listing then a 1, 2, or 3 in shipping charges WILL be a defect.
The exemption for this dsr only applies if shipping charges are specified up front in the listing in the proper place.
I still don't understand why the OP is only offering to Canada & USA and I really can't comprehend ANY reason to use a more expensive tracked service for what the OP is selling.
The result of that the OP is doing will mean that the "good" buyers will not be buying and only the "poor quality" buyers will be left for them to deal with.
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@realjazz-123 wrote:You are correct that quality buyers would be my focus but I cannot overcome my inability to ship an item at $100 or more without some kind of tracking. Up to now for most higher priced items, I ship to USA/Canada only because I am not comfortable shipping internationally without tracking. Often, I have been contacted by international buyers who wanted to bid , but not pay international shipping costs. Those sales do not happen- my fault for being a low risk taker.
I am impressed with your ability to sell worldwide and use CP untracked shipping. Do you so so whatever the value of item?
I only use tracking is it's something that comes with no extra cost or need to upgrade the service. Tracking does NOTHING for you except in cases of buyer fraud. In 15 years on eBay (and 20 years of mailorder before that) I can only recall two times where I suspected buyer fraud when a claim of Item Not Received was made and that is out of about 50,000 transactions.
I have had a couple more buyer fraud situation that relate to condition but tracking is meaningless in that situation. I've also had a couple of Feedback Extortion attempts, again nothing to do with tracking or any aspect of shipping.
Just in the past week I have shipped (untracked) $100+ items to France, Germany & Greece plus $50+ items to Chile, Sweden & Russia.
We both sell records, so I know that the $100 record you shipped probably cost you next to nothing, if you should lose the item you really haven't lost $100 you are really only out of pocket for the original shipping. The $100 isn't really yours until the transaction is fully complete (when the buyer has the item and is happy with it).
@realjazz-123 wrote:The comments made above are are very helpful. To clarify what has been said, buyer pays only what CP charges for shipping and for most sales, to lower costs, I no longer add on handling fee. When item is about $100 or above, for my comfort I will ship with tracking only. Most sales for these higher priced items are likely to come from international buyers and shipping will be about $80.
I always detail cost of shipping (USA, Canada, International ) directly into the listing description so buyers who read the full description will know cost before bidding.
Some international buyers who have paid $80 expressed their amazement to me but so far they did not leave negative FB. My dilemma is that If I sell only to USA/Canada, I lower considerably the size of quality buyer pool but with each shipment costing $80, I can expect an upset buyer. If I myself bought a $100 item that I really wanted and it cost $80 to get it, I would pay but I would not do so without being a bit upset. The seller and not CP would be the focus for my reaction. My usual paranoid way of thinking may or not lead to defect, but (as usual) makes me feel queasy.
Then, do not do that. Why are you forcing buyers to pay exorbitant shipping costs? To protect them or you? If you, from what?
So, you would rather do without 100 sales, than refund one (1)?
This is what we all call self-insurance. We take a few pennies from each sale and put it in our self-insurance jar. Compared to paying for tracking, etc, vs using self-insurance, I am $11,000 (eleven thousand dollars) ahead over the last few years.
All you really lose, on a claim, is the shipping cost. To me, my inventory is free as it has no cash value. I have had to refund twice in the last 1500 sales for supposed INR. Ultimately, all I lost, was the shipping cost, total of $40. $40 (forty dollars) in the last two years.
How much would you pay to insure yourself against a $40 loss?
