open claim item not received tracking indicates otherwise

[golfing_in_style]

On May 3rd a customer from BC purchased 4 golf club headcovers. On  May May 9th Canada Post tracking indicates item was delivered.. a few days later positive feedback was left for the headcovers. On June 3rd the customer opened a claim stating that the item was not received. I sent him the tracking # as well as indicated he had left positive feedback. To date the claim remains open.

I have 2 questions.(1) If he escalates the claim, Is there any chance Ebay will rule in his favour??... call me skeptical (2) if he loses the claim is he still allowed to leave negative feedback?

regards rik

[sylviebee]

Since the tracking shows that the item was delivered you're safe in that regard, but he would still have the option of filing an item not as described claim.

Since he left PFB your OK there as FB can't be changed.

It's possible that he's so absorbed with his golf game that he has your item confused with another item.

[golfing_in_style]

Thanks ..forgot that f/b has been left already

[maggiebvintage2010]

Have you added the tracking number to the sales summary?  This helps the eBay bot to make a decision in your favour in case it does get escalated.

[pjcdn2005]

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@golfing_in_style wrote:

On May 3rd a customer from BC purchased 4 golf club headcovers. On  May May 9th Canada Post tracking indicates item was delivered.. a few days later positive feedback was left for the headcovers. On June 3rd the customer opened a claim stating that the item was not received. I sent him the tracking # as well as indicated he had left positive feedback. To date the claim remains open.

I have 2 questions.(1) If he escalates the claim, Is there any chance Ebay will rule in his favour??... call me skeptical (2) if he loses the claim is he still allowed to leave negative feedback?

regards rik

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As long as you enter the tracking number in the claim now (don't assume that ebay will see it in the transaction itself) there shouldn't be a problem. However, it seems that sellers often enter the tracking number and then phone so that the case is closed then, before it gets escalated.