eBay

mcvanisle · ‎01-07-2017

With the recent bankruptcies in global transportation, increase in online shopping, and extra scrutiny at Canadian Customs because of Fentanyl screening, 60 days of purchase history is wholly inadequate. Add to this the new year, and managing my 70ish active purchases could more efficiently be done manually on paper because of switching between 60 days list where a dozen or so purchases have just fallen off and the 2016 list which is cluttered with several dozen completed transcriptions.

What's most frustrating, is the fact that eBay has now circled their email wagons effectively preventing any suggestions from getting through.

Any suggestions to me, unlike eBay, will actually get to me AND will certainly be appreciated.

Thank you,

Scott

momcqueen · ‎01-07-2017

Whereas you might lose the ability to open a case via ebay after 30 days after the last estimated delivery date, and you cannot leave feedback after 60 days, you can still go to paypal and open an Item Not Received case up to 180 days (six months) from the date of payment. If you don't have what you bought by Day 157, do that.

mcvanisle · ‎01-07-2017

Thank you mjwl2006,

I've never not received an eBay purchase. However, almost half are arriving after 60 days these days... if there was a 90 day purchase option my problems are over.

reallynicestamps · ‎01-07-2017

Keeping a paper record of your purchases and their expected arrival dates (earliest and LATEST) is a sensible idea.

Most of your purchases from overseas should arrive within 30 days of purchase*. I'm grumpy on that point. A longer period is poor customer service, since the seller chooses the shipping service and the slow cheap one hurts the customer.

When they don't open an Item Not Delivered Dispute on Paypal.

The PP Resolution Centre is under Tools at the top of each PP account page.

The first suggestion is to Contact the Seller.

Don't get into a conversation. And don't accept an offer of a replacement.

You want a working tracking number or a refund. Promptly.

*And 20 days within North America.

mcvanisle · ‎01-07-2017

It's not the sellers that I have issue with... it's eBay. It's not the sellers' fault that delivery has slowed significantly this year to where I live in Canada.

I want longer purchase history so I don't have to flip between eBay's limited options of 60 days OR 2016 in its entirety including items I've already received and hid.

i.am.vivian · ‎01-07-2017

@mcvanisle wrote:
60 days of purchase history is wholly inadequate. Add to this the new year, and managing my 70ish active purchases could more efficiently be done manually on paper because of switching between 60 days list where a dozen or so purchases have just fallen off and the 2016 list which is cluttered with several dozen completed transcriptions.

All your purchases are still there, you just have to click to see the HIDDEN items. If you can't remember which have arrived and which not, you can use the "add note" on each item to remind yourself, "Arrived Jan 7" or whatever. Do this the instant any item arrives. The note stays on as long as the listing exists in the HIDDEN section, about 2 or 3 years I think.

momcqueen · ‎01-07-2017

That's true. But after 60 days you lack the ability to really use many of the features that used to exist in the drop-down menu next to the item. Do Notes definitely still work after 60 days?

i.am.vivian · ‎01-07-2017

After 60 days about all you can do is "contact seller" from the drop-down menu but YES the note thing works. You can leave yourself a reminder that says "Took 3 months to arrive and was broken when it got here. Next time I'll buy from North America instead". 🙂

momcqueen · ‎01-07-2017

Thank you for checking to confirm that, I was on my way to my desk to take a proper look myself. Using a mobile device to reply to queries has its shortcomings.

mcvanisle · ‎01-07-2017

Dear I.am.vivian,

Shipping from outside North America is usually free. Yet, shipping from inside North America to Canada starts at $16USD for less than 30 grams and goes up fast Sadly, for the exact same product from the exact same factory... in China. Nothing is manufactured here anymore, except for the stuff I build from Chinese parts because there are no North American manufactured parts... anymore.

Again, my complaint is that eBay's site is far behind what's really happening with worldwide shipping. And, apparently there is no longer any way to ask eBay to get with the times by stretching their 60 day purchase history to 90 days.

momcqueen · ‎01-07-2017

"Sadly, for the exact same product from the exact same factory... in China."

Uh, no. You might like to believe that, as did I once, but what you are buying for a fraction of the price is perhaps a factory-defect, unauthorized version using questionable parts and/or material, or back-pocket stock. There is a reason that same made-in-China part costs more coming from a North American supplier. It has passed inspection, for starters.

momcqueen · ‎01-07-2017

"Shipping from outside North America is usually free."

Again, no. Sorry, It might be 'free' to the seller but it's not free to us as taxpayers. As part of the Universal Postal Treaty shipping from China is subsidized by all first-world countries like Canada because it is considered a third-world country, despite being a global manufacturing powerhouse. It is because we subsidize postage from China that we pay $15 for domestic service ourselves.

mcvanisle · ‎01-07-2017

Ok... It appears no North Americans can read a title.

End of thread...

momcqueen · ‎01-07-2017

Not quite, but I can however assure you that no staff person at ebay can or will read the thread. You're stuck with us, fellow users. If you really want to talk to someone at ebay about this 60-day issue, call Customer Service. The number can be found at Help & Contact at the top and bottom of each page.

Good luck.