A Paypal dispute resolved in our favour

[coxengines]

In February, a customer from Brazil asked for a tracking #. After we replied that we did not have one he filed an "unauthorized use" through his credit card co., which charged back Paypal who then proceeded to charge us back.

We filed a "lost in the mail" with Canada Post and were reimbursed in full.

We had completely forgotten that Paypal "was disputing this on our behalf" and, this morning, received the email below. We love to rag on PP but also believe in giving credit when due.

Bernie

Chargeback dispute settled in your favor: Case #PP-000-000-000-000

Hello Laketown Investments Ltd.,

We are pleased to inform you that we have successfully disputed chargeback case #PP-000-000-000-000. The buyer's card issuer has decided in your favor and within seven days you will receive reimbursement for $25.90 USD.

It is PayPal's standard practice to dispute wrongful chargebacks. One of the benefits of using PayPal is that our team of chargeback specialists will gather the necessary information from you and work with the credit card company until the chargeback is resolved.

We appreciate your prompt response to our request for information about this transaction.

[pierrelebel]

[dipmicro]

So they do exist !

Congratulations.

[femmefan1946]

And now the tough question:

Since you got paid twice for the same item, will you reimburse or consider the payment overtime wages?

[femmefan1946]

Oops -- forgot to congratulate you on your success!

This gives us all hope that things might occasionally work out right. Now and then.

Hope this is not OTT enthusiastic.

[coxengines]

Since you got paid twice for the same item, will you reimburse or consider the payment overtime wages?

Oh sure, I'll send a cheque to Canada Post]:)

Bernie

[recped]

Oh sure, I'll send a cheque to Canada Post]:)

Send it back to PayPal, you know they deserve it! :^O

[bighillbargains1]

Keep it! You deserve it! B-)

Congrats!

[cottonwoodindustries]

Funny you should say that:

Canada Post paid me for a shipment that never made it to my customer, well over $100. Well a couple of months later my customer informed me that he had received it.

So I phone customer service to inform them that the customer indeed received the items and where would they like me to send the cheque.

The gentlemen on the other end of the phone started to laugh and said that this was a first, NO ONE ever sends money back. 🙂

He then informed me that it was their responsible to get my item to the customer is a reasonable time, which he admitted was not done.

Told me that was the cost of doing business, to keep the money and have a nice day.

As for paypal, they too got in touch with me able an unlawful charge back, said I had a good case and they were going after the credit card company....sadly I informed them that I received my goods back in the mail unopened. CASE CLOSED.

But it was paypal who came to me so that was great.