eBay

sylviebee · ‎11-10-2015

Several months ago I bought an item from a seller and had problems with it.

She actually called me on the phone swearing. No polite hellos, just the craziest eBayer I have ever encountered.

About a week ago I sold an item and today the buyer contacted me and told that it had arrived broken.

I refunded immediately and wouldn't have thought more about it but I just noticed that it's the same crazy seller.

She must have been lurking looking for something to buy and make trouble.

I should have blocked her but I didn't. All of this took place on a different id.

She hasn't left FB yet, but I'm pretty sure it's coming.

I wonder if I'll be able to get removed when she trashes my FB?

(Maybe a reason not to buy and sell with the same id. However, when someone is this crazy even if I hadn't blocked her she could have used a different id to buy and maybe it's better to see who she is.)

momcqueen · ‎11-14-2015

I would have to suggest that due to there being 25 million sellers on ebay, buying from the one who left negative feedback and then leaving negative feedback so that the roles are reversed can ALWAYS be construed as retaliatory. This is no other way to look at it. If I felt so wronged that I had to leave feedback for a person, and they obviously felt tarnished by that exchange as well, it is purely illogical that they would want to buy something form me for the sake of having purchased what I've got. It defies logic. Like my balaclava analogy. There is no reasonable doubt to look at it any other way.

sylviebee · ‎11-14-2015

I'm not upset by the NFB itself as it doesn't hurt me. Well, I shouldn't say I'm not upset by it but I know I'm not hurt by it.

That's not an issue for me, so Pierre, I have moved on (thank you).

I'm just left with questions about it because even though we all know what the rules are, they do not translate into real life very well.

mjwl2006, I think you're right.

If the rule were clear and simple: "Sellers cannot buy from others they've had issues with in the past" that would leave no room for doubt.

I think this issue is more common than many realize but in my case the seller bought using the same id so it's transparent.

If my case isn't clear, then none is so no wonder it's confusing and raises questions.

momcqueen · ‎11-14-2015

I know! I agree. That's the reason the misdirection from Customer Service and the Feedback Specialists is so alarming. I hope that R's effort to get to the bottom of who told you what will affect some positive change in that department.

Yours was blatant to any person who took the time to listen to it. As have others who've come to the Discussion Boards with similar situations but, still, they do not get the correct direction from the Feedback Specialists with their problems. That is my big problem with this whole thing.

If the Feedback Department at Customer Service is supposed to look after our best interests, can we not trust and expect them to be informed and correct in their instructions and directions? It's an IMPORTANT thing, after all, this idea of the Feedback Forum, being the pillar that sets ebay apart from other online venues.

And, yes, I am still angry about my experience with them. I need to move on as well.

sylviebee · ‎11-14-2015

I think that the problem is with the way the rule is stated.

It's very unclear.

"" Members are not allowed to purchase items for the sole purpose of leaving retaliatory negative feedback."""

No wonder the CSreps had such a hard time with it.

It's gibberish.

There is simply no way to prove that the purchase was made with the intent of leaving NFB.

How does one prove that?

Impossible: The argument can always be made that the item arrived broken or whatever. Maybe it did. No way to prove otherwise.

If members are allowed to buy from others they've had issues with in the past, then FB isn't the only threat.

Even if there is no NFB involved, returns, damaged items and all sorts of other problems can come of it.

momcqueen · ‎11-14-2015

True. An angry seller could mail something broken on purpose to the buyer, knowing they could do nothing about it. Maybe the problem is that an auto-block should be instated where negative feedbacks were left.

pierrelebel · ‎11-14-2015

"How does one go about proving that someone purchased an item for the sole purpose of retaliatory negative FB?"

Once again, you cannot, short of a written confession!

Let it go.

Move on.

sylviebee · ‎11-14-2015

@pierrelebel wrote:
"How does one go about proving that someone purchased an item for the sole purpose of retaliatory negative FB?"

Once again, you cannot, short of a written confession!

That's exactly what the CS rep said to me.

However, when you asked Raphael about this exact issue during the weekly discussion he told you at that time that this is false information.

He also repeated the same thing to me in an email.

pierrelebel · ‎11-14-2015

"...he told you at that time that this is false information."

???

Now, you are knowingly misrepresenting the facts.

Raphael clearly - in plain English - explained that the customer service representatives should not have advised that it was OK to buy from the seller for the purpose of leaving retaliatory negative feedback.

That was the question asked and answered.

And you know that.

Why you try at this late hour to spin the story...? I just do not get it.

There is little credibility left in here.

Once again. Let it go. Move on.