Malcolm, it was so hot in the auditorium that I didn't stick around for the end -- and there was someone there with a crying baby, which certainly didn't help the mood. Frankly, the best part of the whole evening was when someone's cell phone kept ringing after Daryl (or was it Carol) kept asking everyone to turn off their phones, etc! It turned out to be her own phone!! I was sitting at the back and I could see her blush from there!
As you had said, most of the presentation was pretty basic and the main thing I got from it was validation of what I'm already doing. I guess the fact that I've been doing mail order since before the presenters were born might mean I do have a clue about customer service? I wish they would have an afternoon "social" where we might have a chance to meet some of the staff and ask questions on a one-on-one basis but obviously, that's dreaming in technicolour!
The presentation was interrupted several times by questioners, some of whom were answered and some not but I understand that Michael "fenian" was there for the whole thing -- maybe he can give us an in-depth on the last part.
Glenda
And I really would like to know if the mascots have names!!???
Glenda