eBay

zx_venom · ‎03-16-2016

Well today is the day that ebay claimed my package sent to with full tracking never arrived and settled the claim in his favor even though I provided all the evidence, photos etc.

And so that means today is the day I say goodbye to Ebay forever unless I want to buy something and then I will just flat out lie say I didn't get it and then get the item for free since this is how ebay works now.

I find it hard to believe ebay does nothing about this. OH WELL ON TO BIGGER AND BETTER THINGS THANKS EBAY ITS BEEN REALLY LAME AND FRUSTRATING SO LONG AND GOOD RIDDANCE

dark_phoenix9273 · ‎03-16-2016

This is what I mean buyers are protected at the expense of sellers. If you have tracking proof that your package arrived, then its nonsense that they would decide against you.

snoopwiz · ‎03-16-2016

Did they take the money from your account or did they just pay off the buyer (courtesy) on their own dime?

As the other poster said, if you have tracking showing an item was delivered, it is a slam dunk win. You may have to phone customer service, being sure you have uploaded the tracking number first, and when they do see it was delivered, it's win for you.

dmil8030 · ‎03-16-2016

Hello 'venom',

<< ebay claimed my package sent ... with full tracking never arrived and settled the claim in his favor even though

I provided all the evidence, photos etc. >>

Photos are not evidence. Entering the tracking number which shows "Delivered" is evidence.

Did you do this?

If you can offer a tracking number that proves the item the buyer bought was Delivered, then call ebay and explain

all this. It is not too late to have the decision reversed. Locate the Help & Contact link at the top of the page and click

your way through to a phone number and pass code. Use it right away because it expires.

<<today is the day I say goodbye to Ebay forever >>

Now, now, don't go away mad. This is about that Nintendo game, isn't it. Some items seem to attract shameless

thieves worse than others. Computer games seem to be one of those categories. You really need to use tracking

for those items, and make sure you enter the number into the claim.

If you have done that, call ebay and reiterate the situation to the telephone attendant, highlighting how you can clearly

prove the item was in fact delivered to the buyer.

<< unless I want to buy something and then I will just flat out lie say I didn't get it and then get the item for free >>

Oh, I see. So one good filch deserves another?

dark_phoenix9273 · ‎03-16-2016

I wouldnt be so quick to mock him. As a seller I can empathize with him. It's very scary to ship out an item with no absolute gaurentee you'll ever get paid for it.

This discourages people from selling higher value items, which makes it harder for buyers to find them and inflates shipping costs to the point where they can be two or three times the cost of the actual item, which hurts sellers because people are less likely to buy and buyers because it's so much harder for them to buy products.

dmil8030 · ‎03-16-2016

Hello 'dark_phoenix',

<< I wouldnt be so quick to mock him. >>

Oh goodness, no, -- nor would I. I certainly hadn't intended it to sound that way. Just as I am certain you would

never expect anyone here to applaud suggestions of retaliatory thievery.

<< It's very scary to ship out an item with no absolute gaurentee you'll ever get paid for it. >>

Yes, and that is why successful sellers usually start small, with relatively inexpensive items, and ship only to Canada

and the US. Your listings say you ship Worldwide. Wow, - I admire your courage, if not your obvious fearlessness.

I wouldn't ship to absolutely everywhere on earth, but I admit my comfort zone may be smaller than yours.

<<This discourages people from selling higher value items, which makes it harder for buyers to find them>>

I think it can, absolutely. Just about every day we hear on the boards that even long-time experienced sellers would

not sell a high-value item because the potential for risk is just too great.

But what really do you propose as the solution? Have ebay announce that whatever a seller says, goes?

There are thieves on both sides of the equation. There truly is no shortage of sellers who would send out a fake

item and then insist it was genuine. Or a broken item, and insist it was working. Or send a different, cheaper item

than what was pictured in the listing.

I could go on all day about those.

I don't see there being an easy solution, -- I see problems on all sides. But if you want to toss out some thoughts on

how you believe it can work better, I am sure it would make for some chewy food for thought. . . .

dark_phoenix9273 · ‎03-16-2016

The problem is buyers are fully protected by paypal, and its much easier for a buyer to scam the system.

All they have to do is open the package, switch out the contents, claim its broken or not as described and send back the box and then the seller is cheated out of their payment.

And when the buyer gets to have the item before the seller gets access to payment, that gives an unfair advantage to the buyer. Most commerce sites don't allow this and I haven't had any problems on them.

So now as I said you end up with high shipping costs, higher items being sold less and sellers not shipping for the 21 days till they get payment.

mr.elmwood · ‎03-16-2016

All retailers, and we are retailers, have shrinkage. Shrinkage is caused by a number of different factors. The end result is still the same, the ability to generate profit from some widget is lost.

I have a shrinkage budget. I always lose less than budgeted. I budget for 1% and fall under that. Real world shrinkage can be 10% plus.

If you want a perfect world, eBay is not the place, Actually there is no place where it is perfect.

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reallynicestamps · ‎03-16-2016

Cookie Jar Insurance.

Basically you add a small amount to every asking or shipping price to allow for a small amount of 'shrinkage'. In some cases the unhappy customer may even be right.

Put those virtual pennies in a virtual cookie jar. When you have a complaint , and before the buyer moves to a Dispute, settle the problem with friendly communication and the contents of the cookie jar.

Many sellers report that they actually make money on this self-insurance, just as the insurance companies do.

Oh, and let the customer know either in feedback on shipping or in an eBay Message, when the item was shipped and what service was used. Include the invoice number on the label if , even if this is not a tracking/Delivery Confirmation number.

mr.elmwood · ‎03-16-2016

@reallynicestamps wrote:
Cookie Jar Insurance.

Basically you add a small amount to every asking or shipping price to allow for a small amount of 'shrinkage'. In some cases the unhappy customer may even be right.

Put those virtual pennies in a virtual cookie jar. When you have a complaint , and before the buyer moves to a Dispute, settle the problem with friendly communication and the contents of the cookie jar.

Many sellers report that they actually make money on this self-insurance, just as the insurance companies do.

Oh, and let the customer know either in feedback on shipping or in an eBay Message, when the item was shipped and what service was used. Include the invoice number on the label if , even if this is not a tracking/Delivery Confirmation number.

I am many thousands ahead with "my" cookie jar.

OP, at 107 feedbacks as a seller, you have not even begun to think about starting. I am 11,000 sales in, and some days are like they are my first.

I consider the two most important elements to selling on eBay to be: very high risk tolerance, a very thick hide so nothing bothers you. I have both, not everyone does.

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jersey..authentix · ‎03-16-2016

As much as it sucks to have Ebay side with the Buyer ( What's new) you can still place a claim in with Canada post to recover your losses. They will first put a tracer on your shipment and after I believe 30 days they will refund you with your shipping cost as well.

Unfortunately Ebay will continue this practice until they see a large enough drop in listing/ sellers. Till then buyers run supreme.

hlmacdon · ‎03-16-2016

Cases involving tracking and non receipt typically rely on an automated decision making process that doesn't involve human review. If there is a problem looking up the tracking or it was entered wrong, this can result in a seller losing the case. Follow the help & contact flow to get to the appropriate number to call in. If the claim was for non-receipt (and not SNAD due to empty contents, wrong item, etc) and delivery can be confirmed online then you are fine and it will be reversed.

jersey..authentix · ‎03-16-2016

"Follow the help & contact flow to get to the appropriate number to call in."

There really is no point at this time to Call Ebay to make any kind of case. Once Ebay has made there ruling and sided with the buyer it wont be reversed, even if the tracking later will shows that the item arrived. They will just give you the same spiel of how sorry this happened to you and there is nothing they can do . That's how ridiculous Ebay has become.

dark_phoenix9273 · ‎03-16-2016

It's just very risky to be an ebay seller now. I shipped an item, supplied a valid tracking number that checked out and they still say Im not covered under seller protection. My advice is to wait till the money clears in your account and you have it in hand before you ship out, its the only way to be protected.

hlmacdon · ‎03-16-2016

@jersey..authentix wrote:
"Follow the help & contact flow to get to the appropriate number to call in."

There really is no point at this time to Call Ebay to make any kind of case. Once Ebay has made there ruling and sided with the buyer it wont be reversed, even if the tracking later will shows that the item arrived. They will just give you the same spiel of how sorry this happened to you and there is nothing they can do . That's how ridiculous Ebay has become.

Not the case in my personal experience.

dark_phoenix9273 · ‎03-16-2016

Well the rest of us have had a very different experience. Try to imagine if you were in our shoes.

hlmacdon · ‎03-16-2016

@dark_phoenix9273 wrote:
Well the rest of us have had a very different experience. Try to imagine if you were in our shoes.

What I see is inexperienced sellers who haven't taken the time to better inform themselves and make use of available resources. Too many sellers don't spend the time to get on the phone and speak to the appropriate people. While it doesn't always resolve every situation, a significant number of things I see people complaining about are often resolved with a phone call.

hlmacdon · ‎03-16-2016

@dark_phoenix9273 wrote:
It's just very risky to be an ebay seller now. I shipped an item, supplied a valid tracking number that checked out and they still say Im not covered under seller protection. My advice is to wait till the money clears in your account and you have it in hand before you ship out, its the only way to be protected.

What are the specifics of this? If you shipped with tracking to the paypal payment address you are covered against a non-receipt claim. SNAD is a separate issue. If I recall correct your situation is over funds held for a large sale and think you will be scammed. Has a case actually been opened and decided against you at this stage?

dark_phoenix9273 · ‎03-16-2016

Ive done that and it didn't help. One of the biggest problems is that the current system offers virtually complete protection to buyers (I have seen cases where the seller, not me, but the seller provides tracking data and they still side with the buyer.)

Your right sellers should take the time to check out these forums before they decide to sell and see exactly how much of a risk they're at before they make the choice to sell. I wish I had.

My biggest recommendation is to wait until the funds clear into your account before sending before shipping and you know youve been paid. However I would also recommend that if your going to do this, be kind and send with very fast shipping once you have your money.

hlmacdon · ‎03-16-2016

@dark_phoenix9273 wrote:
Ive done that and it didn't help. One of the biggest problems is that the current system offers virtually complete protection to buyers (I have seen cases where the seller, not me, but the seller provides tracking data and they still side with the buyer.)

Your right sellers should take the time to check out these forums before they decide to sell and see exactly how much of a risk they're at before they make the choice to sell. I wish I had.

My biggest recommendation is to wait until the funds clear into your account before sending before shipping and you know youve been paid. However I would also recommend that if your going to do this, be kind and send with very fast shipping once you have your money.

Didn't help with what, you still have described what the exact issue is that you've had, other than that you had some funds held. In your situation the funds are going to be held until the buyer receives the item, so your suggestion doesn't actually resolve anything. The only case where a seller should wait for payment to clear prior to shipping is with echecks.