As A Seller IM DONE

[zx_venom]

Well today is the day that ebay claimed my package sent to  with full tracking never arrived  and settled the claim in his favor even though I provided all the evidence, photos etc.

And so that means today is the day I say goodbye to Ebay forever unless I want to buy something and then I will just flat out lie say I didn't get it and then get the item for free since this is how ebay works now.

I find it hard to believe ebay does nothing about this. OH WELL ON TO BIGGER AND BETTER THINGS THANKS EBAY ITS BEEN REALLY LAME AND FRUSTRATING SO LONG AND GOOD RIDDANCE

[dark_phoenix9273]

Nope, according to Paypal, Ebay told them not to cover me.

[jersey..authentix]

hlmacdon

If a decision has been incorrectly made against you (and there are cases where algorithms are in place to automate things and do cause false positives on occasion), you can make a case if you have a valid reason. Does it work 100% of the time? No but in most cases I have received funds back from ebay as well as paypal. The biggest mistake most sellers make is dealing with the call center folks rather than the appropriate parties. If you are a business, register on paypal as a business and deal with their business support people directly. If you are not a business, follow the contact flows to get past the line level call center folks who don't understand policy in detail.

Well, we will have agree to disagree. I haven't heard of  a case where Ebay reversed their decision and actually took money back out of buyers accounts. I'm not saying it couldn't happen, just saying I have never heard it from anyone. Yes sometimes Ebay refunds as a good gesture, but still not from the buyers account. 

You mentioned the contact flow. I would be interested to know where this contact number is to get past the call center. Personally I usually just call Ebay direct in San Jose, but that number isn't on Ebay's site.

This is Ebay today. All we sellers can do is keep selling our individual goods as long as we can. 

[pjcdn2005]

Nope what? Are you saying that delivery confirmation did not show the item as being received by the buyer?  

If the item wasn't delivered, have you put in an insurance claim for the package?

[tobyshitzu]

Some of the facts seem to be missing here.  But is my assumption based on this

"My biggest recommendation is to wait until the funds clear into your account before sending before shipping and you know youve been paid.  However I would also recommend that if your going to do this, be kind and send with very fast shipping once you have your money.  "

is that you either mailed before an echeck cleared, or, you have a hold on your account and you waited to ship until you have the money in your bank account

Because the advice you posted there is very very bad.  Sellers with a hold on their funds unrelated to the buyer would be waiving what protection they have if they don't ship until they get access to the money

policy - a buyer claims that they did not receive an item, the related eBay Money Back Guarantee case will be found in your favor if you shipped within your stated handling time and provided tracking information 

[pjcdn2005]

policy - a buyer claims that they did not receive an item, the related eBay Money Back Guarantee case will be found in your favor if you shipped within your stated handling time and provided tracking information 

You must mean it will be found in the sellers favor if the item shows as being delivered? Has the OP said that delivery confirmation shows the item being delivered...I might have missed that?

[tobyshitzu]

Oh I somehow got thinking it was the op responding but its a different user.  Op never returned so we'll never know

[dark_phoenix9273]

What I am saying is that given how little sellers are protected, I can see why they would want to have the money in their hand before wanting to ship.  

[hlmacdon]

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@toby**bleep**zu wrote:

Some of the facts seem to be missing here.

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Sifting through his posts, what would like seem to be the case is as follows:

• New seller account, sells an expensive item ($500) atypical of his/her normal transactions
• Paypal follows their policies for new accounts and puts a hold on the funds
• Seller freaks out, promptly calls paypal/ebay proving they shipped the item and demands funds
• Ebay/paypal quote policy back and explain funds will be held until the specify hold period is over or buyer confirms receipt of goods
• Seller freaks out assuming the hold means the buyer will now definitely be a criminal and steal his goods
• Experienced sellers/forum users here attempt to lend help and advice on the situation and how to avoid future problems
• Seller freaks out and posts on forums

The above is an assumption of events since he/she evades any questions that are asked. People are trying to help but it is difficult when people refuse to provide details and continue to rant rather than trying to have a productive discussion on the matter.

[hlmacdon]

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@jersey..authentix wrote:

Well, we will have agree to disagree. I haven't heard of  a case where Ebay reversed their decision and actually took money back out of buyers accounts. I'm not saying it couldn't happen, just saying I have never heard it from anyone. Yes sometimes Ebay refunds as a good gesture, but still not from the buyers account. 

You mentioned the contact flow. I would be interested to know where this contact number is to get past the call center. Personally I usually just call Ebay direct in San Jose, but that number isn't on Ebay's site.

This is Ebay today. All we sellers can do is keep selling our individual goods as long as we can. 

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Again, it is not my concern if they pulled the money from the buyer's account or provided the funds themselves. My only concern is that I receive funds back when appropriate. For the contact flow follow the help & contact sections to the relevant topic that applies. Some will direct you to the general call center folks, others will direct you to a specific department if applicable. The number/code system is setup to route you as appropriate. Again if you are operating as a business I recommend you update your paypal to reflect this, which on their side will ensure your calls get routed to the business support departments.

[pjcdn2005]

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@dark_phoenix9273 wrote:

What I am saying is that given how little sellers are protected, I can see why they would want to have the money in their hand before wanting to ship.  

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You mentioned that sellers aren't protected if they have delivery confirmation. If there is delivery confirmation and the item shows as delivered the seller is protected. The only time they would not be protected is if the item plus shipping was more than C$850 and there was no signature confirmation.

I don't really see what having the money is hand has to do with this. Whether Paypal is holding the money or if the seller has the money, if there is a problem with the transaction and the seller loses, they will have to refund the buyer regardless of who currently has those funds.

[Anonymous]

I agree with you, call eBay and they will reverse and be on your side, it worked for me a few times. 

Unfortunately we are seeing more and more eBay staffs being incompetent with their jobs and not knowing better.  It is said that the quality of eBay has went way south lately and yet they are getting lots of $$$$ for their incompetent jobs!!

[zx_venom]

took it from me... I was speechless (almost).

[zx_venom]

all tracking numbers were entered on ebay and paypal. To make matters worse they opened a paypal case (and lost) before they opened the ebay case ( AND THEN WON?! )

[zx_venom]

<<Oh goodness, no, -- nor would I.  I certainly hadn't intended it to sound that way.  Just as I am certain you would 

never expect anyone here to applaud suggestions of retaliatory thievery.  >>

I was being sarcastic ( and a little cynical ). Calm down.

I do only ship to USA and Canada and I do only sell small items. That is why I put tracking on it because it was over 40$.

He claimed "item not as described" after he failed the "item never arrived" on paypal.

And don't call me 'Venom' I know what you are trying to hint at and I don't appreciate it.

[zx_venom]

i dont come for like 2 days and im never coming back... wow

[zx_venom]

one last note : buyer paid for item then after 5 days this buyer was already emailing me claiming he didn't get the item asking for refund 10 days before the item was even due to arrive... this was the only reason I got suspicious of this guy in the first place also I noticed his account had not been active in over a year and I am the only transaction he has had in over a year.

I am not a retired pensioner or full time seller or walmart I'm just an average dude who want to sell his things to other average people. Why does everything start good and wholesome and then end up trying to model god dang WALMART. I swear the sheep won't be happy until everything says APPLE GOOGLE WALMART MC-CAFE (100% ORGANIC! YOU CAN EVEN GET YOUR MONEY BACK AND YOU CAN TELL ME TO SUCK EGGS). I know I'm being dramatic but it's mostly for comedic value lol

[dark_phoenix9273]

I don't blame you, as I've said all along, Ebay has become far to risky for sellers.  You basically have to willing to give away your stuff for free because if a buyer cheats you, no ones going to be there to protect you.

[zx_venom]

I'm not a "retailer." I am a guy trying to sell a few things on ebay... and get started without being targeted by every thief and scammer on ebay. BUT that is pretty much impossible I am finding the time I put in and cost of all these scammers is not worth at all.

[dark_phoenix9273]

Trust me I feel your pain. As I've said before, buyers get to feel completely secure knowing they are automatically protected while sellers have to just stress and hope everything goes alright.