@dutchman48 wrote:
And the latest I just received from Auctiva
Thank you for writing in.
We certainly understand, however, please note, when the ended items move to the closed listing page, eBay will only provide us with the smaller version of the images at 300px X 400px.
Please note, you will not face such issue if any listings created on Auctiva and posted on eBay.
You may also consider replacing those concerned images with new images. For this, check the box next to the image on your “Manage Images” page and click the “Replace” button. Then, click the grey “Browse” button that appears to select the image you would like to upload in place of the checked image from your hard drive. Once that image has been selected, click the blue “Upload” button. Once completed, the newly uploaded image will replace the checked image.
If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.
Sincerely,
Auctiva Support
Funny how neither Turbo Lister or inkFrog has an issue with Ebay sending small pictures, only Auctiva.
Maybe they need to rewrite their software to remove that restriction.
Interesting limitation of Auctiva tools. I did not know this. I did not believe it when you first posted. I used Auctiva back in 2009 when it was free so my experience with actively using Auctiva is dated. Many things are the same but Auctiva has made changes to keep up with eBay changes over the years.
I also used InkFrog for a year back in 2009 but do not recall any limitation like this. But back then eBay recommended 400 pixel pictures as a small clear picture back when computer displays were 800 pixels wide. So I was probably using that size.
Turvo Lister was saving pictures at 400 pixels too when imported for a long time too after picture sizes were recommended to be 1600 pixels on the longest side. I complained about this in the Turbo Lister forum for a couple,of years. This was fixed just days before eBay implemented the minimum 500 pixels July 1 a couple of years ago. If I recall correctly, if you did a file import of your listing, you got the original larger size but if you used Listing Activity completed Listings for sold and unsold, it saved as 400 pixels. eBay fixed this issue for Turbo Lister so a solution exists.
Auctiva may not know that there is a way around the 400 pixel limit on completed listings or may not be aware that it no longer exists. I find Auctiva to be a bit behind in eBay changes sometimes. There used to be a very active community forum on Auctiva but it is dead quiet there with weeks between posts in some forums. I do not use Auctiva much since I left in 2009 when they started charging for their services. I did use them for a while in 2010 or 2011 for free photo hosting and the scrolling gallery.
I did report issues with their gallery one time when it no longer functioned properly. I reported the issues with examples on its incorrect behaviour after an eBay site change. It took 5-6 months to get fixed. I reported the same issue with their new scrolling gallery that came out late last year and became the default this year. I have not followed up on this issue for a couple of months.
I always found Auctiva support to be good because they do reply quickly and actually understand the issue and do follow up on it. InkFrog has horrible support. eBay has terrible support and anything technical like a glitch is rarely fixed or even acknowledged.
Perhaps if you point out that Turbo Lister had the issue and eBay fixed TL a couple of years ago and say that perhaps there is a solution or the limitation may now be gone.
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