Hello everyone,
Welcome to our weekly chat. This week, the thread will remain open until tomorrow as usual.
Note: we have another thread going for questions & comments around the 2016 Fall Seller Update. Please keep posts on that topic for that thread so that other users can benefit from the information. Thanks!
Open issues:
- CA Shopping cart erroneously applying free shipping on multiple orders (under investigation)
- Automotive listings losing images when changing duration to GTC
- Best Offer on listings that didn't have it in the first place (need examples)
- Request Total unavailable
Updates:
- Errors when uploading more than one tracking number at a time (repeated, erroneous numbers saved) - Ticket has gone dormant. Will move off the list until new reports show the issue is still occurring.
- Anchor Store coupon not working/only working on AU site - Issue has been identified and is being worked on between eBay and PayPal. In the meantime CS has been provided with tools to help affected sellers with a work around.
- Printer friendly Order Details page missing items - Resolved - fix rolled out or to roll out soon.
- Selling limits live items count discrepancy - We are investigating further.
- Missing Tracked Packet destinations - still no update from PayPal and Pitney Bowes
- Combined shipping offers not shown to international buyers - ticket open
If anything is missing, please let me know. Thanks!
Good afternoon Raphael.
The last question has raised last week was about the Traffic Reports available to eBay stores until early last year (they were produced by Omniture under contract from eBay).
https://www.youtube.com/watch?v=eJTrIMBz1Dw
At that time eBay advised us a new better tool would be available within a few months.
A year later... NOTHING.
For the past year, there is a link for eBay store owners to Traffic Reports.
It states "We no longer support traffic reports through Omniture, a third-party website. We are working on a new way to provide traffic reports, so please check back later. "
On your last message last week you indicated that you had no update. Seriously?
More than a year later and eBay has no update? Should sellers keep waiting for a replacement or has eBay made the decision to save money and not replace that tool?
I do not mean to be rude but.... really.... is that what we should expect from eBay considering you have raise store fees very substantially?
@pierrelebel wrote:Good afternoon Raphael.
The last question has raised last week was about the Traffic Reports available to eBay stores until early last year (they were produced by Omniture under contract from eBay).
https://www.youtube.com/watch?v=eJTrIMBz1Dw
At that time eBay advised us a new better tool would be available within a few months.
A year later... NOTHING.
For the past year, there is a link for eBay store owners to Traffic Reports.
It states "We no longer support traffic reports through Omniture, a third-party website. We are working on a new way to provide traffic reports, so please check back later. "
On your last message last week you indicated that you had no update. Seriously?
More than a year later and eBay has no update? Should sellers keep waiting for a replacement or has eBay made the decision to save money and not replace that tool?
I do not mean to be rude but.... really.... is that what we should expect from eBay considering you have raise store fees very substantially?
Hi Pierre,
I wish I could tell you more, but until I get word from the Stores team about this, I really do not have an update on traffic reports for Store pages. As soon as I hear anything, I'll let you and everyone else know.
" until I get word from the Stores team about this"
A year later!
Maybe you should have your boss call their boss and get an answer. The phone lines still work to California and it would only take a few minutes to answer a question raised more than a year ago.
@mjwl2006 wrote:
Good afternoon, Raphael.
I added another post to the Fall Seller Update and I was going to grill you on something related to the postal strike but all that is (mostly) settled so HOORAY! Here are my remaining questions for Board Hour today:
1. Apologies. Last week, I brought you a problem about Best Offer and then misunderstood your directions. In the meantime, I doscovered it was changing my Handling Time which has reset all my Best Offer auto-declines to none. Why is this the case? Like, what is the reason that a change to a shipping method or service (like handling item) knocks off all currrent Markdowns as well as elimating Best Offer auto-actions? I don't really see how the matters are related so I would appreaciated learning the rationale behind it. http://community.ebay.ca/t5/Seller-Central/Best-Offer-Auto-Decline-Reset-as-a-Side-Effect-to-Changin...
2. What is NetNeutrals? https://www.netneutrals.com/Home.aspx Some of us found reference to it in one of the Feedback Revision Help Pages and got our knickers in a twist over it. http://community.ebay.ca/t5/Seller-Central/WHAT-IS-NETNEUTRALS-AND-DOES-THIS-MEAN-WE-NOW-HAVE-TO-PAY...
Thank you,
Maureen
Hi Maureen,
1) Obviously it shouldn't do that. What tool did you use to change your handling time? I just checked one of your listings at random, 331556641032. This one doesn't have anything set in terms of automatic refusal or acceptance of best offers. Is it supposed to be that way? The listing has a tremendous amount of revisions logged, most of them are sales starts and ends. I have a hunch that this may be what is causing the BO to change.
Let's start with what was the tool you used to revise (SYI? Bulk edit? The new selling tool?) and I'll take it from there.
2) NetNeutrals is a US service that sellers can hire to independently review FB they received. As far as I know it is made available because certain FB could constitute grounds for legal action in the US, not necessarily the case in Canada. I apologize but I don't know much more about it other than their decisions are final and binding (they decide whether the FB gets removed).
Thank you, Raphael. The listing you checked 331556641032 used to have a parameter to refuse any offer under a certain amount. Virtually all my Best Offer items do, but I set my handling time back to same-day this morning so they were all wiped away again. Until I go back and rest them one by one, none will auto-decline or auto-accept. Which is too bad since that would be a nice tool to have as part of the Bulk Editor to, for example, be able to bulk set your BO items to auto-accept anything within a certain per cent (for example) range of the initial asking price. A change to shipping service has dumped Markdowns for as long as I can remember, so that's nothing new.
I used the Bulk Editor to do so. If you check the first link to the post I mentioned, you'll see it looks like this:
As to NetNuetrals, does that mean it is unavailable in Canada?
