Beware new scam from beloved Paypal

[itrecovery]

Here is something new for me!

I have got a Paypal's instant payment on Jan 7th. Save to ship bla-bla-bla.

Today (Jan 15th) I've got new Paypal's generated transation for the same amount back to paypal itself.

Description: "The funds are not available while this transaction is being reviewed"

This was not e-check type of transaction.

WTF?

[recped]

Not a new issue!

WTF?

Call PayPal and ask them!

Could mean the buyer paid from bank account backed with an on file credit card. If the bank transfer fails and the credit card is declined this will come up.

Of course there are other possible reasons but you'll never find out until you ask.

[faerywishes]

I have some concerns if this is what has happened. When we receive an instant payment we have no idea whether it was a credit card payment or an instant payment. We send our items out right away as we don't have to wait for anything to clear. And if the buyers payment fails we have the amount taken away.

This is PP that allows buyers to do this so shouldn't they shoulder the loss?

Did you know you can do an instant payment with a pre-paid credit card on file that has a zero balance on it. So this could be a new scam. The seller has sent the item and now the payment is taken away.

I really hope this isn't the issue as this isn't right.

Colleen

[recped]

Of course all of that is possible, no matter what there will always be "buyers" attempting to perpetrate a fraud.

To avoid a loss sellers must follow the policies that PayPal provides.

There is no payment method that is both 100% safe from fraud and at the same time feasible to use.

In a situation of this type (I've had one)

Step one: contact PayPal

Depending on the results you might move to step two; contact the buyer but be aware that the buyer may not know anything about the problem.

[itrecovery]

I would understand if this would be a chargeback, then it is more or less clear route - a dispute. In this case there no dispute, paypal just have removed funds from my account, no action is required from my part.

I don't like the fact that any transaction can be reversed as undisputed case. Where is my seller protection, which was advertised?

[jerseypros]

itrecovery

Just had the exact same thing happen to us - Paypal reversed a payment the day after the buyer paid - of course we already shipped. We'll see if this so-called "Seller protection" comes through.

[nibor2dooh]

I am going through similar issue, buyer paid Dec 18th I shipped as everything was fine, on Jan 02 paypal reverses. The reverse for 127.22 US does not show as dispute or any where in resolution window on my paypal.( I just happened to notice it on first page activity panel that day. Contacted paypal-- 4 hours so far on 4 separate occassions each with different answers from different reps. The buyer did not dispute in fact he confirmed to paypal he recieved and sent email to complaints paypal as third rep requested this. My concern is I have to explain entire event to each rep each time since there is no dispute reference. This is clearly new protocol by paypal when they get some problem on a buyers reversal yet do not have buyers dispute and do not want honor sellers protection. It is not a coincedence that there is no dispute reference. Today I was on phone over an hour I faxed customs/ postal receipts. I am waiting for response on Monday from the "executive rep" I was bumped up to. Very very deceptive business practices 1 reps claimed I need delivery confirmation for sellers protection apparently the fact buyer did not dispute (he is in France) and has confirmed he has recieved, and has left + feedback may not be enough to return my funds. Items were shipped within 7 days. I calmly explained that if I do not have the funds released I would need email explaining Paypals position . They bumped me up through 2 levels and I await response. Sellers beware this post leads me to believe it must be a procedure paypal is pulling on multiple sellers. I find it deceptive and do not believe for a minute that it is not internal policy designed to mitigate losses on buyer failure of payments. Monday will be interesting, I understand agreement with paypal and sellers protection so cheerleaders please do not jump on this post. If they were confident in agreement these reverses would be tracked and protocoled through dispute resolution panel. I indeed to invest 100.00 at small claims if funds are not returned. It will cost them ten times more than reversal just to defend. My limited experince is this represents no down side risk just a little wasted time. Would be happy to hear from others with this problem, having multiple examples makes for great claim. It is disturbing to me that Paypal waited 15 days to reverse.

[faerywishes]

I have recently had several claims I opened with PP for non receipt and talking to an agent is a waste of time. I always ask for a supervisor almost within minutes if the agent doesn't get the problem. I've only once had to bump it up to the supervisor's supervisor to get it corrected.

Over the last 6 month I have noticed huge changes with the lack of knowledge and understanding of my problems with speaking with the 1st agent and will not waste my time anymore. I explain it once and if they don't get it I request a supervisor. I am always polite and make sure I thank that agent by their name as well.

I work as a Customer Service Supervisor for American Express and too often have to take calls because the agent does not listen to the customer. There is always a huge turn around in call centers so quite often you get newbies that are 18-20 that have no clue about problem solving. Let alone customer service skills. At my work many of them have never even had a credit card or a checking account and most live at home and don't have bills or anything like this to pay. So they have absolutely no understanding how even credits and debits work.

The polices on issuing credits or resetting accounts have changed drastically with in Amex and most agents can't do anything because of these new policies. So we take the calls and even at times our hands are tied due to system constraints. So, even if we agree with the customer we can't do a thing. That's when it has to go higher and our supervisors can do a lot more.

I'm only letting you know this because PP being an American company will probably have the same kind of account restraints and I've found lately I can only get results when I speak to a supervisor.

The best way to get the results:

You need is to remain calm.

Make sure you have the flow of the transactions written out in notebook before contacting them. Along with any transaction numbers.

Have any questions you need answered also written in the notebook page.

Note the date and time, ask for the agents name and their ID number. Even supervisors. Every person working in a call center has a number.

Make sure you document the notebook about the call. Having all the info at your fingertips is a huge benefit. You're much more believable. If the call can flow easier because you have all the info ready the easier it is for the agent to understand. If you jump all over with the info they will jump all over with you and in the end not have an understanding of the problem.

When ever you send info to them make sure that the claim #, amount, your name, your email, your phone # and the best time to contact you is on <<i>b>every page you send. Pages can get separated; therefore the Supervisor may not get all the info you sent.

Also request the Supervisor's personal phone # at work, so if you have to call back you don't start all over.

Verify any phone #'s, fax #'s, email addresses and any info they are requesting you send. Document this on the notebook page.

Before getting off the phone get the agent to repeat the problem back to you so you know they understand.

Request they document the call and ask them to repeat it to you.

I hope this info will help some of you and if I haven't explained it well let me know.

Colleen

[ampurtle]

There is no lack of understanding, PayPal desk monkeys are there for the sole purpose of screwing you over until you get tired and go away.

PayPal reps are not required to tell you anything or make any accomodation of any request you make.

The motis operandi is simply to have a different person reply to you every time so they can arbitrarily say, sorry, you didn't do A or you didn't do B because it is not in your file.

As a buyer you're totally screwed, as a seller, just bend over when you call them....:^O

[ampurtle]

PayPay is not an American company by the way, even though eBay owns it, PayPal is registered in Switzerland, or one of those don't ask don't tell banking centers.

I just don't care anymore, everything gets paid via credit card so if PayPal or eBay start flapping their gums, I just reverse the charges and tell their lawyer to suck an egg.

If people were smart, they'd get organized, go to the US media outlets and explain how the wanna be governor has been screwing the little people for years and why would she do any differently as governor... It would be ironic if her canditacy died a horable death over poor fiscal discipline and the desire to say and do anything to suck blood out of her customers.... now she'll have a bigger pool in the land of fruits and nuts and never pay for anything state...

[recped]

PayPay is not an American company by the way, even though eBay owns it

Incorrect! PayPal International just as with eBay International are registered in Switzerland but both are wholly owned subsidiaries of eBay Inc. which is a US based corporation.

[coxengines]

Here, we have a simple solution. Instead of banging our heads against the Paypal rubber wall we simply call CP and "sell" the shipment to them" To date: "zero" losses.

Read: We have never, ever, lost a dime in regards to shipping issues. Actually, with INR's we get to sell the product 2x, replete with 2x the profit. CP is a valuable customer of ours 🙂

Works, for INR, SNAD, Damaged, Refused, Chargebacks, you name it.

Cheers
Bernie

[faerywishes]

I'm wondering if the real issue is that your buyer got their credit card bill, didn't recognize the charge and disputed it. So now PP is suspended the money while it is being reviewed.

You wouldn't believe how many people dispute charges because they forget they bought something.

Colleen

[itrecovery]

xenalook - I have no idea what you talking about. *confused*

I have contacted buyer, he has no clue what is going on. he just have paid by other means, while this get sorted out.

Neither of us had any notification message from paypal about this transaction, this is another thing that pisses me off.

[recped]

I have contacted buyer

Was that before or after you contacted PayPal?

This is not a buyer chargeback issue, it's to be expected that the buyer doesn't know anything about it.

[itrecovery]

For past 8 years I've got seller protection only one time. Dealing with Paypal is waste of time. I've submitted e-mail request, no reply so far.

[recped]

I've submitted e-mail request,

You'll only get your self-fulfilling prophecy.

Any particular reason why you can't or won't pick up the phone?

[itrecovery]

Recped: Why waste time on this? I have other payment from the buyer.

I'll leave the honor to you (when Paypal will screw one of yours). Hope you will share your wonderful experience with qualified Paypal's customer service representative, so we all will know how to deal with this properly.;-)

[recped]

Hope you will share your wonderful experience with qualified Paypal's customer service representative,

I had one of the exact same situations you described. I called PayPal, received an explanation of why the hold had taken place and within 48 hours the hold was removed.

You're welcome to continue griping on this board if you like. Sounds like you would be disappointed if it was resolved in your favour.

[lina-mallows]

4scrapperlicious_scrapbooking - you wrote ''You wouldn't believe how many people dispute charges because they forget they bought something."

Has anyone run into a seller who claims they NEVER sold the item?

This was the NEGATIVE feedback left for the specific SELLER:
''I never received my item and could not get a response from the seller''
This was the seller's response to the BUYER:
''Did not list item. No idea what book this is"

Just when you thought you'd seen everything................