Buyer claims item was damaged during shipping, what do I do?

[jackson233]

The buyer of my item claims it was damaged badly during shipping.  It only sold for $5 but shipping via Canada Post was $15 and that included insurance.  Should I refund the buyer's money and go after Canada Post or is that the buyer's responsibility?

[kroutpick]

Ask buyer to send you pictures, you mad need it for your claim to Canada Post.

If, according to pictures, item was damages during shipping, yes I would suggest you to refund the buyer 5$ item + 15$ shipping and then after, to contact Canada Post for claim.

Canada Post may ask for pictures, and will ask for buyer's address or phone number; they may contact him for their investigation.

[theafkgamer]

What shipping option was used? Also, what was the contents? Some items are not covered under Canada Post's parcel insurance.

https://www.canadapost.ca/cpo/mc/personal/support/helpcentre/tracking/damaged_delivery.jsf?ssl=1