Buyer didn't pick up item at the post office...what to do?!?!

[urienrxo]

Hello, some guy bought an item from me and apparently it's been over a week that the package has been sitting in the post office waiting for him to pick it up. Still he didn't do it...

Final Notice; Item will be returned to sender if not collected within 10 days  <- message I read at the tracking page.

If the package is returned by the post office to me, I will lose shipping both ways!!!!! What to do??? please help!

Thanks in advance!

[pierrelebel]

"What to do???"

Have you contacted the buyer?

It would not be the first time a parcel is waiting for pick up while the recipient (buyer) has not been made aware of it.

If you have made a few attempts to contact the buyer by email without response, I suggest you give her a phone call.

[urienrxo]

I tried to contact him via ebay...nothing.

I guess I will call him then, thanks for the reply!

[urienrxo]

How do I get their phone number? The info isn't available in paypal's details section? thanks.

[pierrelebel]

You can usually get someone's telephone number online if you have a name and address

or you can ask eBay - follow the instructions here:

http://pages.ebay.ca/help/buy/contact-member.html#requesting

[urienrxo]

thanks will do.

But in case he doesn't want to pick it up and ignores my calls, what to do then???

[pierrelebel]

If the buyer refuses to pick up the parcel, it will be returned to you if you have a return address on the parcel.

[Anonymous]

I actually have 5 parcels sitting in the post office waiting for me to pick them up but I cannot go to the post office due to being mobility limited and rely on someone to pick them up for me.  I fot 5 final notices which are good until February 15, today is February 6, so I have 9 days left.

It can happen from time to time for me and I am sure it is the same for the other buyers, they can be away on business or vacation (it happened when one of my buyers told me he would be away). 

[rose-dee]

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@pierrelebel wrote:

or you can ask eBay - follow the instructions here:

http://pages.ebay.ca/help/buy/contact-member.html#requesting

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After all these years on eBay, I had no idea eBay would do this.  A few months ago I had to track down the phone# of a customer in the U.S.  I searched all over the place on the internet and finally got it, but wasted a good half hour in the process, and wasn't 100% sure I had the correct party until I actually tried the number (often online directories don't list full first and last names).  

Thanks for this little gem of information Pierre - it's going to get printed out and put in my eBay reference binder with a big N.B.!