CAN BUYERS THREATEN NEGATIVE FEEDBACK IF I DON'T SEND $10 ???

[jerseysfromcanada]

Hi there,
well i was hoping someone could help me or just say something nice.
Tonight, this guy takes the title...WORST EBAYER EVER
This guy is a YOUTH PASTOR. Now he bought a jersey & i sent it to the address provided "Seller should ship to...", like so many before him. To this day his address says he lives in Ontario and that's where i sent it to! Now he writes that this is his old address "he doesn't know how I got a hold of that address" ....He writes, luckily his parents still live there & now they need to send it to him which will cost around $ 10. I need to pay this $ 10 or he will leave negative feedback. How can I be bribed into paying $ 10 just so he doesn't leave bad feedback ? Is this fair & an accurate feedback system ? I loss powerseller status ( or tarnished reputation) for his mistake? I have this guy's email & have reported it because i just don't think people like that have a right to hurt other people and on top insult & threaten me. You should read his ignorant comments. Not very pastor-like. Imagine this behavior with the youth he directs? Anyway, this ruined my evening, thinking i have a negative looming over me, for i feel is his fault; insults & threats ? Do i deserve this kind on treatment ? And I'm the bad guy ? But sold one item today for a whooping $17.

I have been nothing but XXXX on throughout my short Ebay career, and have lost faith in humanity, to all those who have ripped me off because i can't afford to have tracking for every single item because fees are too high because prices have to be higher and no buyers, bad business; everyone who claims non receipt gets his money back! Sounds like a lottery win to me!. Great Marketplace to evaluate the value of stuff though,which doesn't help me.and on & on..every day a new problem!
by the way, my fridge is empty, bills overdue, and i spent my last $40 sending mail today!

So mark my words, the evil in people will pervail watch...I predict a negative soon! The trans.i.d. is 160195681000...Can someone give me a suggestion? What would you do? He says customer is always king and I'm rude for suggestioning the obvious he says; I'm indignant, whatever that means. I said he needs to update his address & his parents could send it for $2.88 as an oversized letter! Sounds insulting to you? Would someone like to bet with me that the pastor isn't a forgiving & caring person who teaches youth? Watch his feedback coming soon! I wrote him back that the address on Ebay is still in Ontario and i apologize for the trouble. I said if he needs $ 10 it's no problem. But come to think of it, i'm a stubborn, stupid German, and I'd rather burn the bill before being bribed! Help me please ! What am I doing wrong to be attracting these people? I could cry, financially, emotionally, and just life in general has really gotten me down. I take it to heart, thinking what this world is really like! I close my door and stay alone!

[whoscloset]

Sorry this happened to you haderudo.

He can leave a neg...regardless of how undeserved.

My best advice to you is to wear it with pride and respond in a REALLY professional manner. Don't get down in the mud with him and resort to name calling. That will do more damage to your reputation than the neg. It's always a good idea to wait for 24 hours before responding to a neg to ensure you cool down and do what is in YOUR best interest rather than reacting while emotional.

Lots of times these are just empty threats, but if he does leave a neg I would recommend you come back for some assistance in formulating a response.

[jerseysfromcanada]

thanx for your accurate advise. I fully agree & will try my best.

Between you & me, i should send him $10, apologize for his mistake, & thank him for extorting & jeopardizing my family & my well-being ???>

That doesn't really sound right either?

[whoscloset]

I wouldn't.

Your 100% FB can actually be a detriment to your ability to do business here. Some customers use it, as this one has, to blackmail you into acquiescing to ridiculous demands.

EVERYONE stings when they get their first neg. The trick is to know that any and all negs you may receive are undeserved and that you did everything WITHIN REASON to help out the customer.

Some posters here will tell you that the customer is always wrong. Not true. When you make a mistake, fess up and fix it as best you can. When a buyer starts using FB extortion to make unreasonable demands...stand your ground. They may go away and they may not, but either way you really don't lose much.

I would respond with the following:


I'm sorry for the inconvenience. I would recommend that you ensure your address is up-to-date on both sites to prevent problems in the future.

As we shipped to the address provided I'm afraid we can not cover the cost of forwarding your package. Please feel free to leave the feedback you feel appropriate in this situation and we will respond in kind.

Sincerely,

[jerseysfromcanada]

dear Monique,
you do provide great info...
I did reply to the buyer, apologizing for the trouble caused & for offending him. And politely just stated my point of view.
I am far from perfect and maybe looking at a positive event that wasn't fully deserved and cancel this one out with it might be a good way of looking at it. You understand what I mean?
I'm still young & learning to becoming a better person & if I can't deal with this little set back!
Maybe it's just the coffee talking, tomorrow's a new day!
Cheers my friend!:-p

[jerseysfromcanada]

Still think it's evil for a Pastor to respond the way he did...A youth pastor? Come on' now, imagine him treating YOUR kid in a similar fashion! when he bought the shirt he emailed me if that was even the item he bid on and similar crazy stuff & he does leave negatives for sellers in the past. A very, very strange individual.

As a human being one should be offended!
Anyone want to bet $10 he still leaves a negative despite me being "professional" ???

[whoscloset]

It's really sad, isn't it? Yet another reason for making sure that parents take more responsibility for the ethical and spiritual raising of their children. I would never trust that to anyone other than myself and my husband.

[westernstargifts]

This guy sounds like a real jerk. But how do you know he is a youth pastor?

Judy

[jerseysfromcanada]

Well Judy,
his emails have a large header w. a church & youth pastor , his home #, his office # and his church #....
Maybe he expects me to call him? I don't know the purpose of that. Oh and that address was different, but i didn't realize it was different than his Ebay address. I pack stuff at 4:30 AM, before either school or work, and it's a bit too early for my brain to somehow anticipate buyers mistakes (ESP). This has happened a couple of times in the past & i went to the trouble of contacting the buyer after actually finding the transaction again, contacting them again,etc. They have both times paid the shipping charge again! No problem! They left real nice feedback too!

[katiusciav]

haderudo-after reading your posts, i can sort of feel in your writing that this is really distressing you, and i'm fearing you may be taking it too hard...i do know what you're saying, trust me, i fear getting a negetive just like the rest of us, and my one negetive was very undeserved and didn't even get warning of it, so when i say i understand 'undeserved', i do...its very difficult to remember not to personalize these things...had he bought something from me, it would have now been me dealing with this imbosol (sp?)..or any one of us...this is just the way ebay is sometimes-listing your stuff to the world means exposing them to morons, and unfortunately, we can't filter them out...
...another negetive won't hurt your ps status? i don't think it will bring it down to 98%? just because we're good people, doesn't always mean good things should happen to us, keep working hard and being honest and your bills will get paid...

..ps...did you see his feedback??? he's got a score of 17 with a negetive, and one withdrawn and a score of 94%??? what does that tell you-the guy obviously has a problem...i wonder if ebay will do anything about this character as far as feedback extortion or threatening goes..its worth a try...good luck in your decisions...:-x

[coxengines]

Haderudo,

You really need to chill LOL!

Paypal expects you to ship to the address they have on file (the one that is displayed when the buyer pays). I don't have a problem to ship to another address myself but it is up to the buyer to indicate this.

You did what was right.

Politely explain to the buyer that, although you regret what has happened, you shipped to the address that HE indicated.

As to the feedback extortion, report it to eBay, together with the full header, and the buyer has a good chance of getting suspended.

[coxengines]

Furthermore,

All these personal feelings (youth pastor, etc) really have no place in business (and that includes eBay) if you want to be successful and at the same time enjoy what you are doing.

I can feel that you are wearing yourself out - that's stressful and, ultimately, your listings and correspondence will reflect this - in turn attracting more of the same. Buyers can "feel" your frustration.

My approach is that 100% of buyers are fantastic people. Even when I run into "quirks", I keep thinking that and you know what? I can't recall one single buyer where we did not conclude on good terms. And, yes, I get my share of "quirks".

Xena

[jerseysfromcanada]

yeah well what can you do ?Gonna try meds, lol...
I keep telling creditors to chill, but they never listen...

And maybe he did tell me to ship to a different address in his email, but still no need to blame me...Update your own personal info?

Today, is a new day, the sun is shining and I gotta go back to work 😞 hour and a half lunch is over ! times $2 an hour & I'm well on my way to buying a pop & bag of chips for tonight!
HAVE A GREAT DAY EH !!!

[jerseysfromcanada]

I have noticed that too and your 100 % right...some real good advice, thanks alot, nice to see other peoples point of view...
And i have also met some really really nice people here too, I can't forget to mention that either

[jerseysfromcanada]

hi there:-)well this is what he wrote today, word for word, from the mouth of a youth pastor: "i have bought two other packages on ebay and am curious as to how they got the right address, and only one sends it to the old address and the two other send it to the right address, what i find incredible is that you are saying it is only $2.88...lol that is non sense i send things quite frequent and to send a letter, just a piece of paper in a big brown envelope as you say costs $1.10 to start with...that is just paper not something that is thicker and ways more...so yes i would appreciate $10 send to my parents address (his old address)"..."once i know that i have received the item and they have been compensated I will enter my feedback"
It's quite annoying to receive this guy's email & he doesn't use the Ebay format to send his mail...
So again, can someone help me as to how i should reply? what might be most professional.... still his address is listed as his old address, check out his spelling of "way";....So again he's harassing me?? And still the bottom has large Church Header...lol, i don't think these person has a right to threaten people like this, I'm sorry

[katiusciav]

first and foremost, and as a start, politely ask him to put all his requests via the ebay internal message system before you start considering working with him, and that's a start to help ebay help you get rid of this guy's harrassments and threats...tell him you can't help him outside of ebay's messaging system...

[jerseysfromcanada]

I think if I do that, he'll leave a negative right away & be warned....but his emails i have sent a reply to help@ebay.com with an explanation as to why. Would that be sufficient?
Anyway, sellers be warned of this guy...you might want to add him to your list...
I don't like having to do this, but maybe he can't leave bad feedback if he's suspended? It's not fair & accurate anyways? Sent me $ 10 or I'll leave negative feedback? What kind of goofy jerk is this. I guarantee you he would not talk like this in person! GUARANTEED...like a coach roach that comes out at night disguised as a YOUTH PASTOR...no wonder they have a bad reputation !!! So sorry, i'm getting upset again! Lol! Jerk...

[coxengines]

Report him to ebay if he threatened to leave negative feedback if you don't send him money.

Go to the link in the messages section and copy & paste the message as well as the header. Ebay mail has a provision for this. However, you must include the full header.

Next, FW him a copy of the paypal mail that shows his address. I am assuming you sent the goods to the address contained in the payment email, correct? If not, It's your screw up.

Tell him calmly and politely that you sent the item to the address shown there and that you consider your duties fulfilled.

Take the negative FB hit.

Give him one back.

Add him to your Bidder Block List

Move on...

A week later, ask him is he is interested in mutual FB removal - there is no downside to asking.

Move on again...

Xena

[jerseysfromcanada]

well i guess it's just a matter of time, I called him & he still says its my fault or ebay's fault...and that it's my responsibility and he hung up twice and said he's done talking to me...
what's my best response if he decides to leave a negative comment?
That for $17, and hours of crap and two ruined evenings! nice...he's just a young punk by the sounds of it, sounds to be about 14 !!! Lol, what a joke here...

[coxengines]

What is the item #?

How did you ship?

Did you ship to the address shown in the email you get when the item sells or the one paypal sends (or is it the same address in both cases)?

Xena