Can I get some help re. raising DSR for ship time?

[coxengines]

OK,

Today Xena's smug little bubble burst and her DSR for ship time dropped to 4.7, snivel LOL!

It was the FB from Italy that did it (7 weeks in transit) but it also demonstrated that I was teetering on the brink anyhow.

I always ship within 24 hours of receiving payment and send out a ship confirmation and request to leave FB when the package arrives.

I will be re-writing that mail to reflect a ship time clarification.

Could I get some input as to text? Your ideas, together with my thoughts will form part of my new confirmation email.

I am looking for ideas that make sense to the buyer without sounding condescending. Sine the DSR's will be a rolling 30-day window in the future, I believe that it can make a difference if we can "educate" the buyer".

Xena

[tea_past_times]

A NOTE TO FEEDBACK:
eBay has implemented a 5-Star rating system. When rating me for “shipping time”, please keep in mind that this refers to how quickly the seller ships after receiving payment (I ship within 24 hours) and NOT how long the package takes to arrive to you, as the seller has absolutely no control over Canada Post’s delivery times.

It has been a pleasure serving you, thanks again for your prompt payment and I wish you a terrific day!

-Good!!

[tea_past_times]

If I ever need to put a listing on Ebay again, I may use that.

[coxengines]

Tea,

You are being way to nice to me:-x

Xena

[recped]

Don't laugh, but it actually does.

Not as much as money! I came here for the money not the ego stroke. Sure it's nice when strangers say you done good but it's the money that puts the "good" stuff in the kitty bowl.

[whoscloset]

Nailed it with which statement, Monique?

The whole message. I think that would be the perfect automated message to send out when confirming shipping of a purchased item.

[coxengines]

Well thanks, Monique!

Last night I also finally figured out why you and Bill have such a good relationship on these boards. Chapter 18 LOL!

Xena

[treasure-pot]

Xena, are you jumping ahead or are you just a fast reader? :^O

[coxengines]

Hey,

I have the book now for 6 days.... began @ page 1.

I read about a book a week.

Xena

[treasure-pot]

Xena, by the way, I echo Monique's observation that your feedback insert is extremely well done. May I borrow it?

[coxengines]

Further to my post # 13 I will be including a half page in all my shipments from now on. I figure that, by the time the package arrives, not everyone will remember my shipping email.

When they open the package, there will be a reminder to leave FB, at the same time letting them know how much I appreciate their business. The time to leave FB will be "now", when there is still excitement.


Hello and thank you for buying from me. I trust that the merchandise you received fully meets or exceeds your expectations.

When you get a chance, could you perhaps log into eBay and leave me some feedback? That would be greatly appreciated and I will certainly reciprocate in kind.

A NOTE TO FEEDBACK:
eBay has implemented a 5-Star rating system. When rating me for “shipping time”, please keep in mind that this refers to how quickly the seller ships after receiving payment (I ship within 24 hours) and NOT how long the package takes to arrive to you, as the seller has absolutely no control over Canada Post’s delivery times.

It has been a pleasure serving you, thanks again for your business and I hope that you will “visit” again soon.

Xena Look
(xenalook on eBay)

[coxengines]

Bill,

Anything posted here I fully expect to be in the public domain and therefore no permission required LOL.

Xena

[westernstargifts]

Anything posted here I fully expect to be in the public domain and therefore no permission required LOL.


Good!! Bill was nice enough to ask permission while I just went ahead and tried it out last night after shipping out a bunch of packages. I changed it a little to put it in my own words but it was basically the same. I had 3 people email me after I sent it saying they will be happy to leave feedback and /or let me know when it arrives!! Good sign!

Thanks Xena!

Judy

[coxengines]

I had always sent something along those lines with my shipping confirmation, except that now I include a note re the 5-star thing. I get many replies back afterwards.

Oh, and that will be $.98 plus 12.95 for shipping Judy]:)

Xena

[westernstargifts]

Oh, and that will be $.98 plus 12.95 for shipping Judy]:)

Do you accept Canadian Tire money?.......:^O

Many moons ago I worked in a bank. A person actually came into the bank and asked if we would cash it.....lol.

[coxengines]

Do you accept Canadian Tire money?.

Sure, especially if it's of the collector's kind;-)

Xena

[momoftwingles2]

This is an example of the letter that I send to my buyers as soon as my packages are on the way to the post office each day. Before this e-mail goes out, I LEAVE feedback for my buyers based soley on their payment ability and nothing more. Therefore...no tit for tat involved and my buyers are quite happy about it. Susan

There's a contest going on in my eBay store! Be sure and check it out!

http://stores.ebay.com/Simply-Country-Scrapbooking

Good Morning ___________,

Thank you for your payment which came in THURSDAY, FEBRUARY 7th. It was and is very much appreciated.

The following list of items will be shipped today, FRIDAY, FEBRUARY 8th via Canada Post Other Letter AIR:


Item Title: [[Title]]
Item Number: [[eBayItem]]
Quantity: [[QtySold]]
Winning Bid: [[SalePrice]]


Kindly let me know when your package arrives so that I know it is safely in your hands. I have left positive feedback for you and hope that you'll return the favor in kind if you are happy with your purchases.

Thank you again! I hope that you will stop in again as I do have new items arriving all the time! I would most appreciate your sharing my eBay ID with your scrapping and stamping friends!

And, if there is anything that you feel I can do to make my store a more inviting place, please let me know!

Have a great day! THINK SPRING!

Susan
momoftwingles2
Simply Country Scrapbooking

I hope you'll visit my ebay store again at: http://www.simplycountryscrapbooking.com (I've added some family photos! Check them out!)

And check out: www.timeghost.com/~sydney/ Once there click on Families and then on Swanson to view our journey for Emi.

[coxengines]

Thanks for sharing that with us, Susan. There are some ideas in there that I will adapt.

Xena

[whoscloset]

Do you accept Canadian Tire money?.......

I used to work at head office for "Canada's largest retailer". While Canadian Tire money is a joke to most of us it shocked me to find that it was transported between stores and home office in an armored vehicle. The stuff is more valuable than many of us realize. 😉

[katiusciav]

well that makes sense, i mean, if you could steal 1000.00 of canadian tire money, it would be 1000.00 worth of canadian tire merchandise after all...

[straw11]

Hello All I have just read the post and am adding my two bits, but first does anyone know where I can email a pink on this subject I am so frusterated I sold on the 16th and shipped on the 17th to the US small packet and the feedback is as follows: great molds although shipping took a while shipping took a while, but great molds The shipping took a little while, but great molds I can not win my shipping star decreased a great deal today This is totally not fair to Canadian sellers even with all the emails to buyers when shipped we are still being hit with slow shipping I myself like many others here try our best and shipped most often the next day I know I will never meet the guidelines for discount when the bar is set the same for us as it is for the US in regards to shipping any help with a pinks email would be great Pat Straw11