Canada Post Alert re July 18 & 19 (upcoming weekend)

For anyone who "didn't get the memo" from Canada Post, I thought I'd post it here, as it could inconvenience or confuse some sellers over this coming weekend:

 

"The following services will be unavailable Saturday, July 18 to Sunday, July 19 while we perform essential maintenance:

  • canadapost.ca – new profile creation, changes to existing profiles and access to FlexDelivery
  • epost.ca – all services

We apologize for any inconvenience this may cause and we thank you for your patience."

 

 

Message 1 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)

"I put my store on Vacation Settings to be safe"

 

???

 

Safe from what?

 

Even if the CP site stopped working for the weekend and PayPal postage is not available until Monday, what is the big deal?  That is no valid reason to lose sales over the weekend.

 

On a worst case basis PayPal postage is out of service for a month and folks go buy stamps at the post office!  No reason to lose business.

Message 21 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)

Paypal labels are working for me this morning. Pierre, it would take a lot of stamps on some heavier packages!

Message 22 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)

"it would take a lot of stamps on some heavier packages!"

 

Postage stamps come in large denominations such as $5.00 etc...

Message 23 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)


@pierrelebel wrote:

"I put my store on Vacation Settings to be safe"

 

???

 

Safe from what?

 

Even if the CP site stopped working for the weekend and PayPal postage is not available until Monday, what is the big deal?  That is no valid reason to lose sales over the weekend.

 

On a worst case basis PayPal postage is out of service for a month and folks go buy stamps at the post office!  No reason to lose business.


Thank you for asking. Please allow me to clarify as to the reason it is not merely valid but necessary.

 

I hold myself to higher dispatch standards than ebay does; each one of my 821 listings states the following: "Orders are dispatched same-day or within 24 hours of payment, whichever is less." On weekdays, that is same-day and on weekends, that is within 24 hours. This is the weekend. 

 

If paypal shipping is down as per Canada Post online services being unavailable, I cannot utilize my 18 per cent discount paypal shipping on any domestic labels printed. If you were to read any one of my listings, you would also see the following: "WE COMBINE SHIPPING, NO HANDLING FEE! Buyers pay only postage (or less) on items purchased from McQueen and Mo Mater, no handling or packaging fees added." If I were to go to the postal counter and try use the VentureOne card to gain a five per cent discount for Expedited Parcel, this leaves me out-of-pocket by 13 per cent on postage. All my postage reflected is calculated and charged to within the penny.

 

What little sales that I might lose as a result of the two-day Vacation Setting being utilized in this case will prevent me from losing actual money on postage. Also, my work hours are not 'business' hours. Most orders are packed and postage-printed within an hour or two and I do this at any time of the day or night. The postal counter is NOT open when I work. 

 

With this Canada Post service interruption taking an entire weekend, I would have to address it either by revising 821 listings to say that I don't dispatch within 24 hours on weekends or put the store into Vacation Mode and hope buyers don't care the store is technically closed when they make their purchases. In my experience, a short Vacation does nothing to affect the tide of sales, only limits buyer expectations. And, no, bulk editing does not work in this instances because there is HTML text embedded in the copy that I am attempting to alter. As I recently learned as a result of having to hand-revising 821 listings to incorporate Product Identifiers, this would take me an entire calendar month to do.

 

If the day were to come that I couldn't use online postage purchasing for my online sales, I would pull my online sales and re-evaluate my business model. At present, I am not a brick-and-mortar business that operates during business hours. My work is done evenings, weekends or when most or all of my many children are asleep. Luckily, Canada Post is not the only game in town and this work stoppage has only proved to educate as to the reason it is dangerous to rely on one delivery-method only. I will renew my efforts to find a courier to replace and/or augment my offerings.

 

I trust that explains my position sufficiently. Thank you for your interest.

 

 

 

 

Message 24 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)

For what my two cents are worth, 'mj', I've done the same thing (putting my store on a very brief vacation, but with items still visible) in situations where I knew I might not be able to meet my 1-day shipping window.  

 

Sadly, with eBay's defect system being what it is for smaller sellers, a lost sale is better than a potential defect.  Bigger volume sellers can afford to gamble a bit more.  And buying stamps isn't a good alternative for everybody, depending on the distance to the nearest P.O., not to mention the time wasted.  

 

Come to think of it, I recall using the "vacation" setting the last time CP had a meltdown.  The problem with both CP and weather is that we never really know for certain that things will be completely back to normal within the time expected.  So a sale on a Sunday could conceivably result in a shipping delay until Tuesday a.m. (or later!) in the present situation with CP.  

 

I think a buyer who is actually interested enough to have made a purchase will put the item on watch and return. Sellers put their stores on vacation all the time and buyers have become used to seeing that.  As long as you don't do it too often, it's peace of mind for a small seller with high standards. 

 

When you say you dispatch the same day (or within 24 hours on weekends), I assume you have a CP drugstore counter facility or the like that's open on Saturday (and Sunday?) to be able to keep to those dispatch windows?  Most of my parcels go out the same day on weekdays, but because my little local P.O. closes for the weekend at noon on Saturday, I don't dare say "same day dispatch" or "within 24 hours" in my listings.  

 

Just to play devil's advocate for a moment, you mention your listings state: "dispatched same-day or within 24 hours of payment, whichever is less".  It struck me that I'm not sure this statement works in your best interests. Personally I'd remove the "whichever is less" part if you can, because, if read literally, it logically holds you to always dispatching within the shorter window, i.e. same day (which will always be the lesser time frame).  At least I think this is how some buyers might understand it.  I'm being terribly finicky, but what about a buyer who purchases and pays on a Saturday night?  As a buyer, I might think that means you'll be sending the item off by Sunday night -- are you able to do that? 

 

If you're not fortunate enough to have a postal facility that's open all weekends, I'd consider replacing the text with something along the lines of: "dispatched same-day if payment made weekdays, or within 24 hours of payment on weekends", if you get what I mean.  

 

If you can dispatch on Saturdays and Sundays, then you could remove the "whichever is less" and promise "same-day" dispatch across the board (assuming you're willing and able to go out to drop off parcels every Saturday and Sunday). 

 

Does this make any sense?  I realize it may all be moot as the time involved in revising all those listings may not make it feasible, even if it does make sense.  Woman Frustrated

 

Message 25 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)


@rose-dee wrote:

.... Just to play devil's advocate for a moment, you mention your listings state: "dispatched same-day or within 24 hours of payment, whichever is less".  It struck me that I'm not sure this statement works in your best interests. Personally I'd remove the "whichever is less" part if you can, because, if read literally, it logically holds you to always dispatching within the shorter window, i.e. same day (which will always be the lesser time frame).  At least I think this is how some buyers might understand it.  I'm being terribly finicky, but what about a buyer who purchases and pays on a Saturday night?  As a buyer, I might think that means you'll be sending the item off by Sunday night -- are you able to do that?


Yes, rose-dee and thank you for pointing that out. I am a particular sort of person, and I do always dispatch in the lesser amount of time. My local postal counter is open both Saturdays and Sundays from 9 am to 6 pm and 10 am to 5 pm, respectively. Moreover, they have a pick-up at 11 am on Saturdays so if I hustle Friday nights and/or Saturday mornings, my item will be delivered in one less business day than was promised by Canada Post. (I also have a UPS store within the same amount of distance but I am not as intimately familiar with their inner workings.)

 

Come September, I will have one toddler at home and three other children in school from preschool to high school -- and all across town -- so we are always on our way past the post office, with parcels and/or children in tow. Rapid dispatch is the least of my worries. Keeping a tidy work area so that I can instantly access the items for packaging, well, that is another story. My desk is a disaster. I am now officially two months tardy in paperwork. The Discussion Boards, I find, are an excellent way to procrastinate. 

 

 

Message 26 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)

Orders are dispatched same-day or within 24 hours of payment, whichever is less." On weekdays, that is same-day and on weekends, that is within 24 hours.

 

 

Perhaps I'm missing something but unless you have a cut off time mentioned that specifies when same day service can be expected, wouldn't "same day" always be less? If an item is purchased at 8 p.m. on Wednesday night, shipping it before midnight on the same day would be less than shipping it 12 hours later on Thursday at 8 a.m. Unless by dispatch you mean printing a label....not actually mailing it? 

 

Wouldn't same day or within 24 hours be more accurate? 

 

Rapid dispatch is the least of my worries

 

I'm sure that is true most of the time although in this situation you may have lost sales as you closed your store because of your rapid dispatch promise.

 

You're very detail orientated so I'm sure that you've thought of this but is it really worth it to promise that quick of a dispatch and then feel you have to close your store down in a situation like this?   Are buyers more likely to purchase from you because of your promise or would they be just as likely to purchase if you said that you would ship within 24 hours or even ship the following business day?

 

The questions I'm asking are rhetorical and just something to think about....you don't have to answer them. I just wanted to give you another viewpoint. 🙂

Message 27 of 28
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Canada Post Alert re July 18 & 19 (upcoming weekend)

Thank you for your input. I'm not offended, please don't take it as such.

 

On weekdays, 'same-day shipping' as is categorized by ebay shows a cut-off time of 1 p.m. EST on each listing in at least two places independent of my body copy in the item description. It doesn't show it on weekends.

 

Even before ebay adopted offering a shorter handling time of same-day from one-day, I stated in all my listings that items would ship within 24 hours because, as I've mentioned, the 'business' day is largely irrelevant to me. My household operates 24-hours a day. We've six people here and of varying ages so I am just as likely to be awake at 3 am as 3 pm. Literally. My husband has a home office and 90 per cent of his clients are international.

 

As a consumer, personally, I am irritated by any online seller (and I'm not talking about ebay specifically) that doesn't get my order moving as fast as is possible. This is a global economy. The business day in Canada is meaningless to customers in UK, Europe and Australia. 

 

Again, I have to be honest in saying that in the handful of times I have used Vacation Settings to slow sales (utilizing the banner but with listings still visible and not hidden) I have found it makes little to no impact on purchases made during that time. Buyers want what they want and when they want it. My hope was that by putting the store into Vacation this weekend, buyers might read the announcement on the storefront and set their expectations back realistically. It's about expectation management. And if I can't count on the postage-end to meet the promises that I've made in the listings, then I want to be able to realistically say so. If I am as fussy as this about it, I can expect customers to be as fussy as well. Right?

Message 28 of 28
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