Clicked buy now/pay now and then page shows I can't purchase because my shipping location wasn't specified. What do I do now How do I cancel

787courtney
Community Member

I wanted to buy 5 pashmina shawls, went to buy but the seller hadn't specified Canada in it's shipping. Ebay says to change my shipping address or remove the items. How can I remove the items? Can I cancel this order or does the seller have to do it?

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Clicked buy now/pay now and then page shows I can't purchase because my shipping location wasn't specified. What do I do now How do I cancel

If you want to cancel the order, you will have to ask the seller to send you a Request for Cancellation, which you will quickly respond to accept when it appears in your messages.

However, the seller ships worldwide but simply has not specified shipping to Canada, so whilst it is always best to ask in advance of buying, the seller can send you an invoice with the shipping charges, whereupon you simply pay from your Purchase History like usual.  There should be a Request total from seller link at the check-out when you try to buy, or you can send a note to the seller yourself with the request.

 

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Clicked buy now/pay now and then page shows I can't purchase because my shipping location wasn't specified. What do I do now How do I cancel

Now you've learned why it's strongly advised to contact the seller before buying the item or placing a bid if shipping costs to your destination are not specified.
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