Did receive merchandise but it is broken. Did contact the seller, they send me here. What to do now?

[jpacrobat11]

Thanks to help me out.

[karl*katz]

 Apparently your seller does not know what they are doing.

Open a dispute.

What to do if you don't receive an item or it doesn't match the seller's description

http://pages.ebay.ca/help/buy/item-not-received.html