eBay

carly@ebay.com · ‎10-08-2005

Please join us on Tuesday, October 11, from 3:00 PM to 4:00 PM EDT for a general discussion and question and answer session with Jordan, the eBay Canada Country Manager. Jordan will be here on behalf of the eBay Canada team to answer any questions you have about eBay.

If you are not able to attend, but want to leave some questions in advance please post them here, and you can check back later for answers. This thread will remain open until the discussion is over on October 11.

Hope you can join us!
Carly

jordanb@ebay.com · ‎10-11-2005

Hi Valleyboy42,

Although Intoko is owned by eBay we still very much operate as separate sites with distinct policies and pricing formats.

Jordan

skeeters_den · ‎10-11-2005

opps sorry fat fihngers that should have read
hello pinks. I still think you should try an ebay on the road for buyers.

Entrants in CTS (on ebay.ca) cutest pet contest. Click here to vote!

jordanb@ebay.com · ‎10-11-2005

O*pillar,

Sorry I was a few mins late today. I have actually been here with Carly for the last 20 minutes answering questions with her, but forgetting to sign in but we have rectified that as you will see on the last post.

Sorry about that.

Jordan

o*pillar · ‎10-11-2005

np Jordan...lol...but I think it was someone else who noted that 🙂

Anyay further to skeeters-den's post, I think THAT is a good idea and THAT would be a good suggestion for a forum...a Bidders Board...so many questions to ask and they may feel more comfortable in a place where it is all meant to help new bidders.

Just a thought....

Now that I am in and hungry I am off to make a turkey & stuffing with mayo and pepper sandwhich...with a huge glass of milk and some Maalox!

I wish it was still summertime!
"A friend is someone who knows the song in your heart
and can sing it back to you when you have forgotten the words."
Anonymous

________

Life is short..screw typos :0|~~~
Life isn't a dress rehearsal.

jordanb@ebay.com · ‎10-11-2005

O*pillar,

eBay Canada will be launching a few new boards later this month one of which is a PayPal discussion board, so stay tuned.

Share Your Wares is a program that takes place on ebay.com, and you are welcome to participate there until we get a program underway for Canada. However, we don't have a specific date for this yet.

Some of the eBay Canada Pinks hold board hours weekly rather than one All Pinks Day. We are planning to have an All Pinks Day closer to the holidays.

Jordan

valleyboy42 · ‎10-11-2005

Jordan:

Although Intoko is owned by eBay we still very much operate as separate sites with distinct policies and pricing formats.

In other words you are saying if I want to sell dogs, I cannot do it on ebay auctions but can go to the home page and do it from there.

jordanb@ebay.com · ‎10-11-2005

Hi o'pillar,

We are pleased to report that we are also launching a Bidding and Buying Board later this month.

Jordan

jordanb@ebay.com · ‎10-11-2005

valleyboy42,

You can absolutely click on the link off of our homepage to land on Intoko and then use their listing forms to sell an item on Intoko (which is a completely separate and segregated platform from eBay). This is much different than clicking on the sell link off the eBay homepage and listing an item on eBay.

Jordan

dbcanadian · ‎10-11-2005

ANy chance we will be getting the gift icon on .ca?

IT was mentioned by another member earlier last week but it should be available to .ca not just .com.

Life is too short for bad BBQ!
Visit us on the web www.DivaQ.ca

o*pillar · ‎10-11-2005

YAY Thank you Jordan for the answers and the new forum.

I look forward to Pinks Day (and VERY much appreciate the high profile of our Canuck Pinks for sure!!! :))

Be sure and stock up on those nifty key chains for the Pinks Day......they are great...amd I need a new one ;)

I wish it was still summertime!
"A friend is someone who knows the song in your heart
and can sing it back to you when you have forgotten the words."
Anonymous

________

Life is short..screw typos :0|~~~
Life isn't a dress rehearsal.

o*pillar · ‎10-11-2005

...or two ;)

I wish it was still summertime!
"A friend is someone who knows the song in your heart
and can sing it back to you when you have forgotten the words."
Anonymous

________

Life is short..screw typos :0|~~~
Life isn't a dress rehearsal.

purpleferret999 · ‎10-11-2005

Hi Carly and Jordan...no questions yet....everyone else asked them!:-D

I can tolerate anything but intolerance

jordanb@ebay.com · ‎10-11-2005

dbcanadian,

The gift icon is not something we have heard a lot of demand for in Canada, but we would be willing to revisit this if we heard that it was something that the Canadian Seller Community wanted and they thought would drive increased sales.

Jordan

neatstuffkp · ‎10-11-2005

Thank you for dropping by, Carly & Jordan ... I appreciate that you take the time to do this.

-------------------------------------------------------------------
And in the end; the love you take - is equal to; the love you make!

I wish you:
Smiles when sadness invades you.
Confidence when you have doubts.
Comfort when you need it most.
Friends to light up your life.
Rainbows to climb up to the heavens on.

neatstuffkp · ‎10-11-2005

Be Well! Take Care! I'm off!

-------------------------------------------------------------------
And in the end; the love you take - is equal to; the love you make!

I wish you:
Smiles when sadness invades you.
Confidence when you have doubts.
Comfort when you need it most.
Friends to light up your life.
Rainbows to climb up to the heavens on.

jordanb@ebay.com · ‎10-11-2005

One more thing to all of our terrific members who we met at the Vancouver Customer Support Centre last week, I promised to have a collection of answers and links to questions that were asked over the course of the day.

As I am still awaiting a couple more tidbits of information, I'd ask that you check back on this board tomorrow at the same time for our posted answers.

Thanks for your patience.

jordanb@ebay.com · ‎10-11-2005

Thanks for your great questions today, and I will see you again in a few weeks (if not sooner).

Jordan

carly@ebay.com · ‎10-14-2005

Hi Everyone,

As promised, here are answers to the questions that were asked at the Vancouver Customer Support Centre last week.

Regards,
Carly

Q: As a seller, it would be great to get information on my auction “watchers?” I would like to send watchers a Second Chance Offer, shipping discount, or marketing information or a “Bid Already!” note

A: Thank you for the suggestion! It’s great to hear interesting ideas from the Community. Please keep the great ideas coming – and we’ll do our best to see which ones we can make happen.

Q: How can we use the eBay name and logo?

A: Here is a link to the guidelines for use of the eBay name and logo: http://pages.ebay.ca/help/policies/everyone-ebayipuse.html

Q: Are Canadian sellers prejudiced in any way because they are “legacy users?” (e.g. registered on .com)?

A: Canadian sellers are not prejudiced in any way because they are legacy users – in other words, they are now always eligible.

Q: Regarding eBay Live Auctions – why are “buyer premiums” not consistently applied? Do you have more details on eBay Live Auctions?

A: Here is a link to the eBay Live Auctions information: http://pages.ebay.com/liveauctions/help/welcome/overview.html

Q: Does item location geography come into the completed search parameters?

A: If we understand your question, you can run any search as a completed search, including all advanced search features.

Q: How can I program HTML into my listings? Is there a link to include?

A: There is a tab in the Sell Your Item form - click on it and you can enter html (default is real text mode). There's also an HTML help page located at http://pages.ebay.ca/help/specialtysites/stores-html-tips.html

Q: What sort of checks and balances will be in place when we integrate Skype into the eBay site?

A: When more information on Skype is available, we will be sure to let our Community know.

Q: Can eBay set up a “mock auction” to let newbies practice bidding and buying when they register?

A: Yes, there is a good 'Practice Bid' tool that lets a newbie learn about proxy bidding without having to worry about paying for anything. It's located at http://pages.ebay.com/education/tutorial/course1/bidding/index.html.

Q: Would it be possible to receive more than 48 hours notice on eBay pricing promotions?

A: Thank you for the suggestion – it’s one we’ve heard a number of times before, but for the time being, the notice time on promotions will remain the same.

Q: Can eBay standardize the end time for pricing promotions? (e.g. 9, 10, or 11 p.m. PT; not 9 p.m. ET).

A: Hi – If I understand your question – please note that all pricing promotions have most always had a consistent start and end time which is 00:00:01 ET until 23:59:59 ET.

Q: Shipping prices that appear on .com listings have hurt sales.

A: We appreciate your comment and know this is an issue. We are discussing this and seeing if this is something that can be addressed. We will keep our Community posted.

Q: The explanation for Re-list fees is not clear and needs clarifying

A: Another great suggestion. Please leave this one with us and we’ll let you know when we have been able to clarify the description around re-listing fees.

Q: Can eBay develop a “watchers counter” to appear on a listing so it is available for everyone to see?

A: Great idea! We’ll take it into consideration.

Q: Could you please provide the link to ProStores?

A: Here is the link to ProStores: http://www.prostores.com/ Here is the link to some frequently asked questions about ProStores: http://pages.ebay.com/help/announcement/20.html?ssPageName=CMDV:AB