Dispute opened against me, item received. CONFUSED

[mikal3141]

A buyer opened a dispue against me for slow shipping. he has since left me a positive feedback and stated he has item, but the dispute remains open.  ive emailed him, no response. what are my options?

[007steveb16]

How long since the disute was opened?

How long since you emailed them?

[mikal3141]

the disputes been open 10days. 3 days since i emailed them

[femmefan1946]

If you have a delivery confirmation number enter that in the Dispute as proof of delivery. Unfortunately, that is the only proof eBay/Paypal will accept.

After this all plays out, you can leave a Response to either your own or your customer's feedback. While the most effective Responses are calm and factual, they are not required to be postive.  There is no time limit on leaving Responses.

You may also want to add this bidder to your Blocked Bidder List.

[rose-dee]

'femmefan' - 

Do you happen to know whether disputes that are abandoned by buyers (i.e. never pursued but never closed by either party) eventually expire, and if so, after how many days?  In this case it seems the OP might have some difficulty getting teh dispute closed himself unless he can provide Delivery Confirmation. 

I haven't been able to find this information, and I expect it's not something that eBay would openly publicize. 

[recped]

I believe cases run for 30 days and if not escalated they simply go away at that point.

[rose-dee]

Thanks 'recped' -- I'll put that in my pocket and pull it out if I need it in the future! 

[lady.stark]

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@recped wrote:

I believe cases run for 30 days and if not escalated they simply go away at that point.

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I don't know about eBay, but for PayPal, it is 20 days. PP will close it if the buyer doesn't transform it into a claim.