eBay

h2cycle2012 · ‎08-11-2016

I have been on ebay for many years. The Last few years have been the worst for feedback issues. I have been threatened with NEG feedback over shipping times , shipping costs, buyers happy but then click NEG button by accident or on purpose ? buyers get item, then find a reason to complain about it .... I sent reports in, called customer service, followed up and basically got ZERO from Ebay. Total waste of time. h2cycle2012 is my ID and a prime example how 100% perfect sellers get wrecked by NEGATIVES for no reason accept buyer error ! . Sellers do all the work and buyers do nothing but click the mouse . Many buyers have paid late, not at all, lied to me, you name it... and I have to leave him a positive ??

Ebay is Very Biased and almost abusive on feedback towards sellers. Options for NEG and POS feedbacks should be for both buyers and sellers. . My 2 negatives should have been fixed long ago but EBAYS CUSTOMER SERVICE FOR SELLERS ON THIS TOPIC IS A JOKE. I called ,asked several questions and asked to speak to manager and let me tell you how difficult it was to get anywhere. Only 50% of all my sales ever leave any from of feedback . I am very honest, ship same day or next, pay all my fees fast.... over all ebay provides a good place sell. What kills it all is Ignorant people who simply destroy your hard work but mostly I BLAME EBAY for allowing this garbage to happen. I asked the customer service REP a simple question : IF they would feel upset if a buyer left a nice feedback comment but then hits NEGATIVE Button ( either by accident or on purpose ) and will not change or address it ? Let me tell you how hard it was just to get a simple YES or NO from her. I finally got a YES. I asked to speak to a manager and once again ..stonewalled.

My other NEG feedback, the buyer indicates what I should say in the listing and low and behold ... his exact words are in my listing ! Once again sent in reports and..ZERO reply, email response ..NOTHING from EBAY. Another TOTAL JOKE. I called in today and I will never phone ebay again. Total waste of time. Mid week 10 am business hours, got nothing solved again and now more frustrated then ever. I will now abstain LEAVING ANY form of feedback from my sales due to incompetence at EBAY on FEEDBACK ISSUES... Sorry for the long post but I think it is well deserved.

I wonder if ebay would be upset is 20% of their sellers threatened to close shop and sell on AMAZON due to the NEGATIVE customer services they got at ebay ?

FIX THE FEEDBACK SYSTEM SO IT IS FAIR FOR EVERYONE AND HAVE STAFF ACTUALLY CHANGE THINGS SO WE DON"T HAVE TO WASTE TIME .

gwrocen · ‎08-13-2016

@sylviebee wrote:
When doing a mental exercise comparing the cost/benefits of FB to eBay it's not easy to come with ways that FB increases sales while t's easy to see the costs.

That is, for buyers, FB left for others often means that sellers will not sell to that buyer.
and
Too much NFB for a seller often means that the item doesn't sell. That doesn't mean that the buyer will move on to a seller with better FB. It just means that there's no sale.

So, there are costs to eBay for hanging on to the FB system

Trying to come up with ways the FB system benefits/increases eBay sales is more difficult.

How does the FB system increase eBay's profits? Darned If I know.

There was a time when FB made buyers more comfortable buying from some stranger in another country, but that age is long gone. Now, there are numerous powerful protections for buyers which are far more powerful than FB.

That's probably why eBay is gradually erasing the FB system.

Here's another discussion with an opinion about feedback on the .com site:

http://community.ebay.com/t5/Selling/Potential-buyer-did-me-a-favor-making-a-low-ball-offer/td-p/258...

sylviebee · ‎08-13-2016

gwrocen, I'm not sure whether you're making a case for abolishing FB or vice versa.

It could go either way.

For eBay hiding FB left for others makes perfect sense because it only hampers sales as in the example you provided.

esclyons · ‎08-13-2016

feedback it used to put a potential buyer at ease,. and to feel like they are making a safe purchase.. i know i always check a sellers feedback.. if it looks sketchy , i keep looking elsewhere..

gwrocen · ‎08-13-2016

@sylviebee wrote:
gwrocen, I'm not sure whether you're making a case for abolishing FB or vice versa.

It could go either way.

For eBay hiding FB left for others makes perfect sense because it only hampers sales as in the example you provided.

In our opinion, hiding feedback left for others defeats the purpose of Feedback.

Personally we are in favor of legitimate honest Feedback. We use it all the time to check out our buyers and if we are purchasing something, we do check the feedback of the seller.

hildebrandtgasketcompany · ‎08-19-2016

Just to clarify I sent both buyers feedback revission requests, but its only good for 2 weeks. They did not responded to it,also goes defunct and cannot be changed after 2 weeks Zero help again from customer service. I spend a lot of time sending parcel same day, communicating and making rare parts available world wide
I work hard to keep people Happy and for no fault of mine buyer will not address and ebay wont fix after reporting both feedback issues. Not even a generated respose orl ticket number. I treat ebay now the same way they care about ny feedback issues and work ethic. Don't care. Total waiste of time for sellers who do all the work that makes ebay what it is. I have 40 people on my banned list from t he last 18 years so there are lots of shifty people out there. Safe 2016. Ralph