Ebay's rules has to be updated

Hello there,


I am a buyer. Today I had my first negative experience buying from Ebay.


 


I always quite carefully look at item description. Usually all the sellers-business owners mention on main page they will charge a sales tax. But if not, you still must to pay a tax!


 


So what I can see from main page: item description-great!, shipping cost-great! And only if I click see all details under shipping section I will see a fine print: seller charges sales tax.


 


I can see shipping cost from main page! Why should I go there to see something elese? ( But from now I definitelly will). It is confusing.


 


In my opinion all three component of total price: item price, shipping cost, and sales tax  must be clearly displayed on Main page.


 


 

Message 1 of 12
latest reply
11 REPLIES 11

Re: Ebay's rules has to be updated

From a Canadian buyer's perspective, you face seven tax possibilities:


 


1) Seller is located outside Canada, is not GST/HST registered, and buyer is expected to pay taxes and duty (if applicable) and brokerage fee (if applicable) at time of receiving the item.


 


2) Seller is located outisde Canada, is GST/HST registered, and taxes will be added to the payment. Very few foreign eBay sellers are GST/HST registered.


 


3) Seller is Canadian individual not registered with GST/HST and does not collect the tax.  That's pretty easy!


 


4) Seller is Canadian individual not registered with GST/HST, collects the tax and pockets it.  It may be illegal but many sellers do it and get away with it.


 


5) Seller is Canadian individual or business registered with GST/HST and seller absorbs the tax for Canadian buyers (for competitive and marketing reasons). The seller is still responsible to remit the tax.


 


6) Seller is Canadian individual or business registered with GST/HST and collects tax on taxable transactions with listings clearly stating tax is payable. Rates vary by province of buyer's residence.


 


7) Seller is Canadian individual or business registered with GST/HST and collects tax on taxable transactions.  However, listings make no mention of tax payable (buyers are to assume tax is payable and the seller registered to collect it) or it is only stated on the "Shipping and Payment" page as you have indicated.


 


Many years ago, to help prevent fraud and misunderstanding, I suggested to eBay's country manager to require that GST/HST registration number be supplied to eBay to allow sellers to collect taxes to avoid possible fraud. I also suggested the tax rate if applicable be highly visible.  Both suggestions were rejected by eBay's management. 


 


eBay simply does not see a tax problem in Canada because there is no federal tax in the USA on eBay.com.  From a marketing perspective, eBay would like to have all buyers feel they do not need to pay tax when buying on eBay.  Trying to convince eBay to make tax payable highly visible is, unfortunately, a non-starter.


 


And yes, it is a real problem.

Message 2 of 12
latest reply

Re: Ebay's rules has to be updated

IMO sellers should bury sales tax........... that is......... pay it themselves.



That's because it's so rare for a buyer to have to pay tax that it almost always comes as an unwelcome surprise after the fact.



Even when the listing very clearly states that there will be sales tax, very few buyers actually take note and digest it.



I too have been caught off guard and HATE when that happens.


When the standard is that purchases are tax free, then when someone does charge tax it always feels wrong............. even when it's not.




Message 3 of 12
latest reply

Re: Ebay's rules has to be updated

When the standard is that purchases are tax free


 


Whose standard is that? And for sellers who use tax included pricing it's about as "tax free" as "free shipping" is free.


 


then when someone does charge tax it always feels wrong



I feel it's wrong to be paying taxes and not even know it. Hidden taxes are like hidden subsidies, I don't approve of either one when it comes to government.





"What else could I do? I had no trade so I became a peddler" - Lazarus Greenberg 1915
- answering Trolls is voluntary, my policy is not to participate.
Message 4 of 12
latest reply

Re: Ebay's rules has to be updated


 


 


Whose standard is that? 


 


 




I take it you charge tax?  🙂



It's the ebay standard that purchases include item cost plus shipping cost, just as in a store the standard is to have item cost plus tax.



Message 5 of 12
latest reply

Re: Ebay's rules has to be updated

Not sure if it's the eBay standard but i agree, though it rarely happens to me, it still comes as a surprise when you hit Pay Now after a purchase & see sales tax on the invoice.


 


Maybe we are spoiled in thinking that way but it is still frustrating as it was never stated in the description.


 


One of my friendly competitors does charge tax but it is clearly stated in the description along with a tax number.


 


Would probably come as a surprise to buyer who made a large purchase unaware they would be charged tax. There could be some doubt whether the seller actually has a tax number.


 


Pierre is right, have the tax number in the description.

Message 6 of 12
latest reply

Re: Ebay's rules has to be updated

As a seller I collect GST/HST, state so clearly and in large type in the item description, and give my GST/HST number. As for a seller including the tax in the item price I do not like the idea. I'm an ornery old cuss, and if I am going to have to collect tax for a bunch of well paid Ottawa Civil Servants, I want the buyer to know what is going to Ottawa to support the Government elite.



I agree that the GST/HST number should be displayed if a seller has one.

Message 7 of 12
latest reply

Re: Ebay's rules has to be updated

I agree wioth both sides.. As a Buyer is can come as a surprise if it is not in description which i always read...


 


On the other Hand I hate When it says Free shipping because there is no such thing the shipping is in the price... Same goes for Taxes and Legit business is charging you taxes...


 


I started charging taxes in November and hqav only had to cancel 1 transaction and the buyer actually went and paid more for the item because they didn't want to pay my upfront taxes they would rather pay for the hidden taxes....


 


It's all Marketing.. Boxing Day biggest day for any retailer of the year yet that same retailer had comparable sales all year long ever week..


 


Make the buyer think it is and they believe..


 


As a Seller I feel It is easy for the paper work end of things.. It is the only small percentage ebay and paypal do not touch.. I pay less fees by about $100-$200 a Month .. .My sales have not declined for more then maybe 1 day other then that just increasing due to the lower price they see upfront I would guess..


 


Not charging taxes upfront is the norm on ebay but any buyer with common sense will know the tax is in there somewhere..


 


I prefer charging taxes. So Far this is how it has worked out


 


1 complaint in about 500 sales


$100-$200 Less in Fees a month


About 12hrs less work a month


 


I will never go back to putting taxes in my price


 


 

Message 8 of 12
latest reply

Re: Ebay's rules has to be updated

The following is from eBay Australia (with emphasis added)


 


 


Can I add an amount for GST on top of the final auction or Buy It Now price?



No. 


 


All prices of items are deemed inclusive of GST, where it is applicable to the listing. That is, sellers who are required to charge GST must not add an additional amount on top of the final bidding price or Buy It Now price on account of GST –


 


the price is considered inclusive of GST


 


It is the seller’s obligation to ensure that they are meeting all obligations with respect to GST. This means sellers who are listing using the auction format and that are required to charge GST will need to set aside 1/11th of the final value for GST purposes.

Message 9 of 12
latest reply

Re: Ebay's rules has to be updated

In Australia, GST is generally included in the price at the retail level.  The same is true all over Europe with the VAT (equivalent to our GST).


 


However, way back in 1990, our Prime Minister Brian Mulroney made the decision that the newly introduced GST (7% at the time) should be visible and not included in the price unless clearly visible signs indicated tax included at the cash register.


 


It was a political decision. 


 


Now Canadians have to live with it.

Message 10 of 12
latest reply

Re: Ebay's rules has to be updated

" It is the only small percentage ebay and paypal do not touch."


 


Sorry but PayPal does charge its fee on the total value of the transaction, including the taxes.

Message 11 of 12
latest reply

Re: Ebay's rules has to be updated

"When the standard is that purchases are tax free..."


 


"It's the ebay standard that purchases include item cost plus shipping cost,"


 


There is no such standard on eBay.  Once upon a time most sellers on eBay were individuals and, as such, not registered to collect and remit the tax.  Things have changed over the years and the vast majority of listings on eBay offered by Canadian sellers today come from businesses registered to collect and remit GST/HST.  A few categories may show a higher percentage of individual non-registered sellers, but that does not make it an "eBay standard".


 


The situation is very different in the USA where there is no federal consumption tax and the vast majority of transactions - even for cross border - does not attract any tax.


 


" As for a seller including the tax in the item price I do not like the idea."


 


"Same goes for Taxes and Legit business is charging you taxes..."


 


"I prefer charging taxes.... About 12hrs less work a month."


 


Please allow me to present a different perspective, based on my personal online selling experience of the last fourteen years.


 


Back in 1998, when I started selling online using the auction format (what a novel concept at the time!) on eBay, Amazon and Yahoo! I quickly realized that the majority of my customers (over 90%) were either Americans or from overseas (mostly Europe at the time).  Canadian buyers accounted for less than 10% of my online sales.


 


It is also a fact of life that the vast majority of stamps purchased by Canadian buyers from the USA and overseas were sent by letterpost and entered Canada without tax being added by Canada Customs.


To maintain a competitive edge on my Canadian competitors (other stamp dealers like "fatdane") I decided to absorb the GST payable on Canadian sales as a cost of doing business, like advertising, packaging materials, etc.... 


 


The cost was relatively small.  For every $100,000 sold, $10,000 was shipped within Canada costing me $654 (GST was 7% at the time) or 6.5/10 of one percent overall.  No big deal.  It kept my customers happy and I did not need to increase my prices to hide the tax from Canadian buyers.


 


Yes, it worked for me.


 


Obviously, I would have reached a different conclusion if the majority of my sales went to Canadian buyers as indicated here by many other sellers.


 


As far as saving time (12 hours a month) by charging tax, I just do not get it. How can charging tax save time?

Message 12 of 12
latest reply