
05-09-2016 05:32 PM
05-09-2016 05:35 PM
vnati, did you ship with insurance?
05-09-2016 05:47 PM
05-09-2016 05:50 PM
05-09-2016 05:53 PM
What was the listing number?
I can only see two pens you sold last month - for which you received positive feedback on both.
05-09-2016 06:08 PM
05-09-2016 06:52 PM
05-09-2016 07:26 PM
There was stated "no returns", "no refund".
If you take Paypal you make refunds.
You lost the case because you said NO RETURNS.
Basically you told eBay and Paypal that you never wanted to see the pen again.
And they took you at your word.
My opinion anyway.
So in future.
Lose those negative Terms of Sale.
No Refunds cannot be enforced. If you do not refund yourself, PP will and go after you for their money.
No Returns should read (at most) Items must be returned for refund.
This means that the buyer must buy return postage with Confirmation of Delivery and show that you have the item back before you are required to refund.
And as a new seller, it would be wise to refrain from shipping overseas until you are in a position to afford losing the occasional case. Not that you will get them necessarily, high FB sellers have fewer problems with scammers than newcomers.
05-09-2016 08:17 PM
05-09-2016 09:13 PM - edited 05-09-2016 09:15 PM
05-09-2016 09:48 PM
@vnati wrote:
Even so, there was not any complaints about PEN from the buyers. He wrote anything but the PEN.
It looks like eBay stands for fraud and swindlers.
Original sterling silver fountain pen of Graf von faber castell.
Comes from my personal collection.
Inked to try. Mint and almost like new. Never left home.
Nib is F.
There are two minuscule scratches at the edge. Watch photos.
The wooden box got scratches as well. There's no outer paper box or inserts. I have too many pens in my collection and just can't keep all the boxes in shape. Therefore this is going to be a no reserve with minimal starting bid. I find this fair.
This is the private sale. No returns, no warranty, no refunds.
You will get what you see in the pictures.
-..-
From your listing description you sold the PEN and the BOX -- so the buyer can complain about both or just one part.
If just selling a pen your first image should have been only of the pen. And the box should only have been mentioned as a bonus to protect the pen.
-..-
In case of slow bidding activity, I reserve the right to end the auction at anytime without any refund for possible bidders.
Not needed. Until a bidder wins an auction there is no money to refund.
Unless you are saying that if the auction sale price is not high enough you will cancel the sale.
If you really felt this information was needed for your auction, you could have just said: I reserve the right to end the auction at anytime. -- of course eBay also reserves the right to charge fees against sellers who cancel auctions too often.
-..-
I also notice that for an item being sold from Canada, you did not have shipping to Canada, which might have reduced the number of possible bidders.
-..-
05-09-2016 09:50 PM
05-09-2016 10:00 PM
05-10-2016 02:06 AM
"
If you take Paypal you make refunds.
You lost the case because you said NO RETURNS.
Basically you told eBay and Paypal that you never wanted to see the pen again.
And they took you at your word"
This is not true, its a myth that keeps being repeated here. Saying no returns has norhing to do with how a dispute is resolved
05-10-2016 04:37 AM
Even with a ... NO Returns option in a listing...
In a dispute a seller can state.
Return for refund....
Seller would have gotten the sold item back from the buyer.
05-10-2016 07:01 AM
@vnati wrote:
How could they make the decision in the case "item is not as described" when there was nothing said about the sold item in the buyer's comment to the case?
When eBay decides a case it's possible to appeal the decision.
Did you do that? If not, do you still have that option or is it too late?
It sounds like you have grounds for appeal.
05-10-2016 08:06 AM
05-10-2016 08:08 AM
05-10-2016 08:28 AM
@vnati wrote:
Yes, I appealed. Frankly, no hope. Before everything happened, I asked eBay what "no return" meant in my listing. There was no answer.
You posted here that the buyer's only complaint is that the box has scratches.
Yet, you clearly described that in the listing.
It sounds like you lost the case because you refused the return and not because the item was not as described.
Is that what happened?
05-10-2016 09:06 AM
@vnati wrote:
Yes, I appealed. Frankly, no hope. Before everything happened, I asked eBay what "no return" meant in my listing. There was no answer.
There is no such thing as "no refunds". You can write that over and over as much as you like. Scream it, do what ever you like. There is no such thing.
Every sale can be refunded, either directed by eBay or directed by Paypal.
Don't take returns, that is fine, you will still have to refund.