Hi,
Can anyone tell me what I'm doing wrong here, or how to contact Ebay Canada about a item that never arrived?
The item is a video to USB converter that I bought in March using the "guest order" function (I was on a different laptop and didn't have my ebay member password handy). I've used guest order in the past with no issues. I paid via my credit card.
I got a confirmation email, item # and transaction #, and an access code to login with via my email address to track the package and status. The item never arrived.
The problem is that I cannot login using my email and access code that was sent regarding the order. This also means I can't post a question to the seller or open a request. Since I ordered it as a guest, my actual ebay login account has no record of the order.
Any ideas what I can do? Time has passed and I probably missed some deadlines, and its probably a lost cause, but I kind of needed the item, and its money I lost.
Is there any other way to reach ebay? If the login/pword doesn't work, there just doesn't seem to be any way to ask or appeal.
Thanks,
R in Ottawa
