Haven't received packages after 40 days, from China. What do I do?

[sus2012an]

Bought 3 items from same seller, shipped separately Dec 11. I haven't received any of them, but have received others from China mailed the same time or after that. It is 40 days today, and my opportunity for resolution expires Jan 23. The seller keeps telling me to wait. Now he says wait 5 more days, and he will refund if I don't get them. He said to trust him.

[msmaggie060]

Do NOT wait any longer. File as not received by day 43 at the latest. It doesn't matter what the seller tells you, protect yourself by filling. If you receive the item you can always close the case and mark it as received.

[heidilynn0_3]

Hi sus2012an.. yes file. Patience has its limits and your is fast approaching. Sellers who suggest another 5 days usually have a communication problem at that point.

File in the resolution center of your PayPal account. As msmaggie says , can close if items arrive or repay if after refunded.

[sus2012an]

Thank you. The seller just contacted me again and told me to wait 5 more days, but this is past the point when I can file.  I am leery about trusting him. If I file though, doesn't that freeze his account, or penalize him so that he can't access his money. Is he charged higher fees because of this?  What happens to him if I file, and he pays me back, will he be penalized? Please let me know.  I don't want to hurt anybody.  Thank you.

[heidilynn0_3]

You have been more than fair to this seller by taking it done to the wire. A good seller would refund rather than try to coax you by the deadline. Have seen this happen time and time again. Lots of communication but once past the filing deadline , never hear from again.

Its the seller's obligation to deliver your item. Its yours to protect your money.

File now..  No need for apologies , can let seller know you will repay it items arrive.

[heidilynn0_3]

ouch sorry,, down to the wire.

[sus2012an]

Since it is China, and they are sleeping now, I e-mailed that I would wait for today's mail, which should be here any minute. I said I would wait to file until he got up at about 1 am my time, and read my e-mail saying I still haven't received the items.  Because I really doubt that they will come today. Then he needs to refund the money immediately or I will file when I get up in the morning Jan 22.  The deadline is Jan 23. So I will still have time. These things were supposed to be for my daughter for Christmas.  Then she had her birthday Jan 14, and still nothing.  I told the seller this, and no sympathy. So tomorrow, I will file, 3 cases because he shipped them separately when ordered at the same time....free shipping.  Thank you for your help.