One of the staff in our shop handles all the online sales, and another prepares and lists the lots. The items are described by yet another staffer.
The lister is on straight salary, while the handler and the describer are on salary plus commission.
Between them they handle about 20-25 sales a day. We have our own website, and list on several specialty sites.
We pay well above minimum wage, and are very flexible about hours, so we keep our staff.
Scanning, copytyping, filing, billing, packaging and shipping require only careful attention to detail.
For that job, basically you need an administrative assistant with good secretarial skills. Because Ottawa jobs are heavily dependent on the public service, we can find good workers whose only 'fault' is that they don't speak French. New university graduates and middle aged women most commonly.
We use CL and KJJ to find candidates, and insist on emailed resumes. You'd be amazed at how many people are unable to handle that.
The ability to write grammantical and properly spelled English is very important. Again, this shows up in the resume.
We are in a highly specialized hobby and require very knowledgeable lotters. Unfortunately, there are no diplomas or degrees available for our field, although collectors can earn awards and publishing research is encouraged.
If you are selling the kind of electronics you are buying, little actual product would be necessary. Just detail. Be prepared to handle the questions and problems yourself until you are confident that your staff knows the product and the demographic.
You may also want to monitor output. Giving your staff a daily quota for listings would be useful. And a commission on completely sales is also useful in addition to a base salary.
