I bought a dvd on ebay and payed for it but it never showed up in my purchase history

[levi-kun]

what happend i bought a dogma dvd and payed with my paypal with it but its not at all in my payment history and i dont have the needs to call long distance ebay and find up what happend 😞

[scifan57]

There is the possibility that eBay has removed the listing for policy violations. Go to the transaction history in your PayPal account and get the item number from there. Enter the number into the search box on eBay. If this doesn't show the listing,then eBay has removed it. In this case,open an item not received dispute as soon as possible. State that eBay has removed the listing. Check the seller's feedback page. If it says not a registered user, add that to the dispute as well,it can speed up the refund. Once opened,close the dispute only on receipt of the item as once closed for any reason,a dispute cannot be reopened. If you receive the refund and the item later arrives,you can always return the refund to the seller. The idea behind the dispute is to cover yourself in case the item never was shipped.

[dmil8030]

Hello 'levi-kun',

How long ago did you buy it?  If it was very long ago, depending on the time period to which you have your Purchase History set, it may be in your Archives.  To view that, click the word Archived under the Purchases bar in your Purchase History.  If it is not there, it should be noted in your paypal purchase transactions.

Did you contact the seller?  Just because an item listing is pulled by ebay does not mean the item has not been sent.  It may be on its way.  A note to the seller can often clear things up.

If the seller is 'No longer a registered user', that's a bad sign.  You do, however, have 45 days from when you paid to file a 'not received' claim, so if you purchased the dvd recently, that's loads of time.  If you wish to get to know the 'not received' policy from ebay about how to proceed when items don't show up:

http://pages.ebay.ca/help/buy/item-not-received.html