I got a full refund from a seller and they want me to cancel the order. How do I do it ?

I got a full refund from a seller and they want me to cancel the order. How do I do it ?

Message 1 of 3
latest reply
2 REPLIES 2

I got a full refund from a seller and they want me to cancel the order. How do I do it ?

They have to submit a mutual cancellation to you, and you have to accept that for the cancellation to be in place.

 

A buyer can not initiate a mutual cancellation, as far as I know.

Message 2 of 3
latest reply

I got a full refund from a seller and they want me to cancel the order. How do I do it ?

Seller need to send you Mutual Cancellation agreement from their Resolution Center

Message 3 of 3
latest reply