INR, misdelivered by CPC, confused on my possibilities

[vladik33]

Hi, I recently bought an item from a US seller on ebay, which was sent by Global Shipping Program. I followed the tracking updates up to the day where it was delivered to someone else (!?) who signed for it ( I did some research with the name and saw the address has nothing to do with mine). Now, in the case of a regular INR case, I would get full refund but now what should I do: the seller has a proof it was delivered (although signature is not mine) and only refunded the item's price. If shipping wasn't that high, I would let it go ( this is not seller's fault, but he showed no real efforts to contact any of the services) but shipping is almost 18$ compared to 5$ item. Is there any way I can gain my cause if I file a claim, considering there is proof of delivery?

[kalvin@ebay.com]

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@vladik33 wrote:

Hi, I recently bought an item from a US seller on ebay, which was sent by Global Shipping Program. I followed the tracking updates up to the day where it was delivered to someone else (!?) who signed for it ( I did some research with the name and saw the address has nothing to do with mine). Now, in the case of a regular INR case, I would get full refund but now what should I do: the seller has a proof it was delivered (although signature is not mine) and only refunded the item's price. If shipping wasn't that high, I would let it go ( this is not seller's fault, but he showed no real efforts to contact any of the services) but shipping is almost 18$ compared to 5$ item. Is there any way I can gain my cause if I file a claim, considering there is proof of delivery?

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Hi vladik33,

Please reach out to Customer Support so they can look into this for you.

Thanks, 

[femmefan1946]

You can't win if you don't file. So file.

Although there is Proof of Delivery, the seller /GSP sent the item to the wrong address, one that is not listed on your Paypal account. That information should trump the proof of delivery to a random address.

Interesting that Pitney Bowes, who run the Global Shipping Program, wanted a signature on a $5+$18 item. Paypal only requires this on payments over $250.

[vladik33]

As "the tracking number confirms delivery, we (ebay) consider this to be proof that the the item was delivered. If you (I) still haven't received the item, ( I must) contact the shipping service to report the missing package." Now problem is, shipping service won't talk to recipient but only to sender, and the sender won't look into it (he refunded my item, but feel it is too complicated to contact CPC or GSP (say they were confused...) prefer to refund 5$ and don't care about shipping charges since it is I who pay them. I guess the only thing left for me to do is leave negative feedback, saying the seller is not too cooperative solving problems.

[vladik33]

I agree that signature for such a cost is quite interesting. But don't get me started on this rip-off GSP...
The problem is the seller sent it to the right adress: CPC made a mistake in the sorting process and the uncaring mailman misdelivered... So I feel there's not much left for me to do on this one.