If a dispute case is closed can the buyer still leave feedback?

[carolegratton]

A buyer sent me an email that he had not yet received his item.  I responded politely and said that of course I would issue a full refund within the 45 days recommended by eBay.  The buyer responded with a venimous email and opened a dispute case.  I have of course issued a refund even though it's only been 13 business days.  What else can I do?

Does this buyer still get to leave feedback on the transaction?

[pjcdn2005 · Accepted solution]

Yes, they can still leave feedback.

Ebay doesn't recommend that you wait 45 days to refund and most buyers don't want to wait that long. If a buyer is concerned about not yet receiving their item, I usually apologize, then ask if they will wait until a specific date.....usually 3 weeks from the shipping time if the item has been shipped to the U.S.