Has anyone else noticed a peculiarity with their Markdown Manager? I had a sale end last night. It was for ten per cent reduction and applied to between 130 and 140 items.
The items in question are all still for sale but the sale is over. Markdown Manager sees the sale is over because it allows me to filter the items via 'excluding items on sale' BUT they are, in fact, still on sale despite the sale being concluded at 11 pm last night. The listing itself gives the discounted price but no indicator as to when the markdown ends as is usually the case.
Should I wait this out and hope it self-corrects? I am reluctant to add the items which aren't on sale but still show as on sale to another sale if it's going to cause some kind of catastrophic Markdown Manager meltdown.
Examples:
331680403568
231709849476
331672358615
For the record, this is what a REAL item on markdown looks like. The markdown price is in red and there is a time left display. It might appear in a slightly different colour scheme on ebay.co.uk but the 'Sale ends in' text is still there.
"I had a sale end last night"
When you check your Markdown Manager, what exact date and time do you see for that sale?
Hi PierreLebel. It ended so I deleted it as per usual. Then I went to start another sale with the listings and went to Exclude Listings on Sale (as per usual) and it showed the 139 that HAD been on sale as still being on sale.
A seller can't delete an active sale. It's not possible. eBay doesn't allow you to do it. The sale ended at 23:59 pm EST Oct 17.
These are the results as filtered through Markdown Manager itself as being not on sale.
Notice they're all still on sale.
"It ended so I deleted it as per usual"
Not sure what that means. My Markdown Manager shows all recent ended (inactive) sale
"as being not on sale."
???
The list shows them as being on sale
"ended at 23:59 pm EST Oct 17"
My store is on eBay.com and all sales always end on PST. Is it possible that there is confusion on the exact date and time the sale was to end?
'mj' -- This is not normal. It should not be happening. I'd report it to eBay, or -- perhaps even better -- to Raphael on Wednesday, along with your screen shots (or a link to this thread). Other sellers should be aware this is a problem before deciding whether to put items on sale.
One thing I have noticed in the past few months is that it is taking eBay a lot longer to cycle through with changes on the Markdown Manager. For example, I found it took a couple of hours the last time I put items on sale before they actually showed up properly in my active list. I actually thought I had missed something in the markdown procedure because items weren't showing up with the sale price -- the exact opposite of what you've been seeing.
If it's been more than just a few hours since you took the items off markdown, then this is a serious problem. By the way, just to be sure that it's an eBay system flaw or glitch, and not a possible error in input, check your sale list in the Markdown Manager to be sure the end timing was set correctly. That's likely not the issue, but it's worth checking.
Was this a short-span markdown? I'm wondering if the system got wrung out of shape trying to upload and then reverse the changes within a short period of a few hours? Not that eBay shouldn't be able to handle "flash sales", but we all know how well this site works! 
I'd say you might as well wait until tomorrow, and ask Raphael, to get the best advice.
I think this is something eBay should be looking into anyway. It could cause some serious problems for sellers (of course, that assumes things are actually selling 
)
