May 29th Weekly Board Hour

[kalvin@ebay.com]

Bonjour Canadian eBayers!

Bryan & I will be your hosts for the next 60 minutes - send those questions our way 🙂

[bryan.ca@ebay.ca]

Hi Bryan -- yes, on selected items I intend to show a shipping cost for the U.S., but free shiping for Canada . 

So if I understand you, if the above factors apply, Canadian buyers on eBay will see the "Free Shipping" badge, and U.S. buyers looking on eBay.com will not? 

Correct.

[rose-dee]

I do think that in some cases, a buyer should be able to leave feedback when a transaction is cancelled. One case would be when the transaction is cancelled because the seller is out of that product. Or, there are cases of when a seller raises the shipping price after purchase...or gives the buyer a shipping price via message but then refuses to send an invoice so that the buyer can pay. In cases like that, it does provide a negative buying experience so the buyer should be able to comment. 

In the first case, I realize that mistakes happen so perhaps a negative shouldn't be allowed but there should be some way for a buyer to let other buyers know that this happened otherwise, no one will know if it is a recurring problem.

JMO

My view is that if a buyer agrees to a cancellation willingly, FB/DSRs should not be relevant or permitted.  A contract which both parties agree to cancel is null and void.  Buyers always have the option of refusing the cancellation, which would be the appropriate avenue if the seller is at fault in a failed transaction. 

[kalvin@ebay.com]

Thanks for your participation everyone - see you next week!