My friend's trying to log into his eBay account following the recent hacking but is unable to.

gradieus
Community Member

He says he's unable to log back in due to eBay forcing an auto-password reset. He cannot reset his password using his e-mail because he says his e-mail log-in also doesn't work (related or not to eBay's hacking is unknown), and he can't use text or phone call because it's connected to his prior phone number that he no longer owns.

 

Is he locked out of his account forever or is there still a way to first log into his eBay account with his "hacked" password, and then change his e-mail address to a new one so that he can reset his eBay password?

Message 1 of 2
latest reply
1 REPLY 1

My friend's trying to log into his eBay account following the recent hacking but is unable to.

Don't really understand your note, but I do know one thing...............do not have him/her try to log in with "hacked" password.  That's stupidity and probably wouldn't work anyway.

 

Best to call ebay at 1-866-278-1053

Message 2 of 2
latest reply