eBay

of-the-world · ‎08-17-2016

2 things strike me as backwards and adding more time to my process printing a simple label out.

First, I have to click on the forms more. 2 times more in the process, as I now have to ADD a value for

KG and Grams EVEN if item is not 1 KG.. so I have to enter 0 for KG and then go to the field for GRAMS (if the item is let's say150g)

Previously I just had to add grams if it was under a KG and ignore the KG field.

2nd - THE TABBED FIELDS ARE NOT HOLDING THE INFORMATION . I sell basically one type of product on ebay. Vinyl records.

When I go to the HS CODE - normally I click on it and the Code is ready to go in the memory. I don't have to copy and past the Code Over and over again like this new interface requires.

That's called uncessary redundancy. So already 2 times more work to print a label.

Not to mention what others have already talked about, terrible fat screen hogging design with barely contrasting colors which makes

everything on the page look the same. No field defintions visually.

Clearly this design is catering to Smart phone users.. i don't use a smart phone so do NOT discontinue the old design like you are warning..or fix the 2 problems I mention - you are adding time onto my work.

mr.elmwood · ‎08-17-2016

Phone PP @ 1-866-888-6080 and tell them.

If you do not tell them, they will say "We didn't know".

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of-the-world · ‎08-17-2016

Yes I agree, but I hope to have more support from others as well. Obviously it will take more than just one comment or phone call to cause appropriate action...

The sad part is, they didn't ask US first before implementing these backwards changes.

And to add, if I was to design this type of interface for a client, I would be embarrassed.

Imagine, they are paying some design

firm thousands of dollars to dumb down the interface.

Are they breaking functionality on purpose or from ignorance?

ypdc_dennis · ‎08-17-2016

@of-the-world wrote:
First, I have to click on the forms more. 2 times more in the process, as I now have to ADD a value for KG and Grams EVEN if item is not 1 KG.. so I have to enter 0 for KG and then go to the field for GRAMS (if the item is let's say 150g)
Previously I just had to add grams if it was under a KG and ignore the KG field.

This one is just poor program design.

Basic Computer Friendly Interface 101 (from 40 years ago): If the user does not enter a value for a field is there a default value that can be used instead? In this case: "0" -- rocket science not required.

@of-the-world wrote:
2nd - THE TABBED FIELDS ARE NOT HOLDING THE INFORMATION . I sell basically one type of product on ebay. Vinyl records.
When I go to the HS CODE - normally I click on it and the Code is ready to go in the memory. I don't have to copy and past the Code Over and over again like this new interface requires. ... more work to print a label.

This is a programming built-in flaw when they use a dynamic field for the data entry rather than a fixed field. Your browser (not paypal/pitney bowes) is the one remembering the HS codes that you used -- the browser matches your saved info to the entry field -- but that only works if the entry field label is the same as last time -- with dynamic it is always changing so the browser can never match up and show your saved info (in this case HS codes).

Decisions of when to use dynamic vs fixed often fall through the cracks between the program designers and the computer programmers. Designer doesn't think to specify, programmer uses what works for them. And the user loses.

The more things change, the more they stay the same: Too often it's what works best for the tech, not what works best for the human user.

-..-

007steveb16 · ‎08-17-2016

I'm most definitely not a big fan either.

of-the-world · ‎08-18-2016

Thanks for your input, and yes I understand the field info is being utilized from within the browser.

Even though the Design may appear more stripped down now, it has more code bloating it as well, I might add.

I learned webdesign from a standpoint of the 1990s. From having to refine the experience down to be able to load quickly on 28.8 modem and this is all being lost now in the 'ideal' that everyone has ultra fast connections but that simply is not the case. The middle ground is what the reality is and I still see new loaded computers being brought down to their knees after visiting a few websites but in the meantime they can run very powerful standalone programs. Obviously not just a problem here in Ebay land.